Vodafone India — Deducting amount from talktime balance without any intimation | |||||
I am a valued customer of vodafone india. Using 3g net service since long. Whenever i use the site, there are some 3rd party comes in pop up mode. I use to deactivate those. But suddenly on 24th & 27th of aug'2016, i have received 2 sms from the provider as "fab zone videos & loop digital games pack is now active, valid till 31/08 &11/09/16 respectively. They have deducted rs.80/- (Rs.35/- +45/-) from my available talk time. Also gave an option to deactivate" sms stop"or call 155223. Then i have tried to stop it and go to local vodafone outlet at" chandannagar, dist: hooghly (Wb). They have deactivated the service but told me the amount can not be refunded. My question is that why unnecessary deduction were done with out prior information. I once again retaliate that i have never use the service at all which have pop upped. Please take steps to refund the amount deducted from my account wrongly. Was this information helpful? | |||||
Vodafone India customer support has been notified about the posted complaint. | |||||
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