Vodafone India — deduction of balance from back end of vodafone

Address:

Chandigarh, Chandigarh

My phone has been deducted a lot of balance under MY DALA 4-5 times, gossip pack 3 times, and various other links which they claim that i download or clicked the links, whereas this data was cut when i was sleeping or not using the Internet. It has been happening for the past four weeks with me. The City based office hasn't been of any help to me. The gross sum of total balance cut has been over 250 rupees, i already have an data plan active and yet rather than claiming their mistake or checking their back end services they tell me that i have downloaded stuff where as nothing gets downloaded in an Iphone to which they do not have an answer, they would not give me my browsing history either so i am helpless and being harassed by them time and again. I have been a loyal customer since the past 6-7 years. They have even canceled my life time caller tune service without any sms saying that the customer care representative thought so, when asked for the call recording they refused to give it to me. I require help as i do not wish to change my service provider also.