Vodafone India — Deduction without my request

Sir,
Sub:- Deduction of "Gaana khajana service" charges amount Rs. 10/- without my request or sending any message.

On[protected].44 a.m. I have received a sms to my cell phone Vodafone No. [protected] that “
Hello! Look @ it service is now active on your number as requested. This service is valid till[protected] and rental of Rs. 10 has been deducted.
Your current balance post service activation is Rs.9.538. To deactivate SMS STOP to or call 155223(toll free).”

In fact I did not send any request or message for this service and I did not know about that service.
But without my knowledge deducted an amount of Rs. 10 from mobile balance and sent message.
Immediately, I have contacted to 198 requested for deactivation and refund my balance amount of Rs.10/- to my Vodafone No. [protected].

I well know the names of persons I talked to one senior was Mr. Sunil Kumar one is Ayush. Even I have the call recordings of all the conversations.
Nobody helped & at last Ayush just stop responding by saying that balance will be refunded in 4 hours.
After that when I called Vodafone for 3rd time about the inquiry they simply blocked my 198 helpline.

I am a 7 years Old customer of Vodafone & really like the services but I think now they make a trend of deducting balance without any information.
In fact I have 3 different sims of Voda of three different states in these 7 years + my knowns are also Voda users.

But your behaviour Vodafone is really disheartninig this time.

Looking forward for prompt reply on [protected]@gmail.com & want action should be taken against the Helpline persons for their rude response with least of help.

Rs45 has been deducted without my permission on behalf of some thing service named look @ it n when I called customer care they r saying dat is not vodaphone service but after surfing abt that it comes to know its actually Vodafone service named as [protected]@it this is really ridiculous I need my money back any how

I have checked with other network provider.
Problem in Vodafone network only.

Pathetic Vodafone network.

Same Problem... That is Rip off... Rs 45 deducted for some look at it service..and I dont even know what it is... I need refund back ...mobile no [protected]...

hello am prabakaran, am using this numbr [protected]. today (1-5-15) morning i activat v2v 10 paise one day pack. first i gave wrong code*121*05# for dat but i didnt activate but 5 rs has been deducted from my account and 20 mb 2g net activated but i already had 400 mb 3g data it lost instant for dat...so i called the customer care peoples but she didnt giv currect answer she disconnected the call while talking i forget her name...again i called she is also not give respect to me her name is meena something...she connected my call to the another people he scold me...i am dipressed with vodafone...i am using two sim vodafone...but dis peoples made me dippresd on ur network...i feel to change the network...

What is this [protected]@it Service subscribed automatically charges Rs 45 for 15 days, I STOP get confirmation of deactivation of service and LOL. After few days again automatically subscribed again I STOP get deactivation confirmation and after few days again subscribe and charges Rs 45 . But I am not complaining as I am giving money to beggars more then Rs 45 in 15 days.


Mohd Shakeel
[protected]

Sub:- Deduction of "Look @ it service" charges amount for 15days rental of Rs. 45/- without my request or sending any message.
Hello! Look @ it service is now active on your number, as requested.This service is valid till[protected] and a 15 days rental of Rs.45 has been deducted.Your current Balance post service activation is Rs.106.2601.To deactivate SMS STOP to or call 155223(toll free).
When I recharged full talk time..only that time deduction my money.

Same thing is happened with me. Immediately I requested for deactivating, but I don't know why it has happened. Its really pathetic.