Vodafone India — Delay in number portability from Idea to Vodafone

Address:

Ghaziabad, Uttar Pradesh

Hi With utter frustration and disgust, I wish to escalate my number portability issue which is pending since the last 10 days. I am an Idea postpaid NCR customer. My number is [protected]. I got a call on 16th April from a representative on 16th April calling himself a Vodafone representative. But actually, he was from a third party vendor of Vodafone "Smart Step Solutions" which I got to know of later. Their office is based out of Naraina. The representative had promised to collect the required documents from my house. Consequently, a field representative Mr. Arpit (Mob no [protected]) came to my house to collect the documents along with a security amount of Rs. 250. Another representative from Smart Steps Mr. Sunny Sahni promised me that my number will get activated in the next 4-5 days. After handing my documents I generated a UPC by sending a message to 1900. The next day I got a verification call from Vodafone. Also, Idea people called me on 17th requesting me not to port the number but I refused their offer and told them that I want to discontinue my services with Idea. I have been trying to reach Smart Steps but no one responds. Their BM Mr. Swarup Kumar had a word with me 4 days back only after repetitive calling from my side. It has been 10 days now and still my number has not been ported. This is height of carelessness on Vodafone's part. A person ports his number because he wants better services but if portability takes more than 10 days then he might as well not want to port it. Kindly look into the matter as it is causing me a lot of inconvenience - financially and personally. I assume since these Third party Vendors are representing Vodafone, it is Vodafone's responsibility to eliminate any kind of customer inconvenience. Regards Divyabh Tyagi [protected]