Vodafone India — Disconnection without any reason

Address:Hyderabad, Andhra Pradesh

I was a customer of vodafone for mobile number [protected]. On 20-Jun-2014, vodafone deactivated said mobile number without any notice and reason. I got to know about it when I did not recieve any bill next month as I am abroad. Curiously, I sent email to vodafone for knowing this reason. They emailed back "With regard to your request, we regret to inform that, your above mentioned Vodafone number has already been permanently deactivated due to pending documents w.e.f. 20/06/2014." Here started all hue and cry and bad behaviour of vodafone. I sent them email asking for the reason and what documentation is pending, everytime, I got same reply. It seems, they are doing copy paste. Fanally, I asked my friend to visit VD store and get the info. That time we got to know there was some virtual request from my side for disconnection which I never did. They even told me date in May2014 during time I am abroad. Anyway, We were assured of restoration after a letter of restoration from my side. This is also done from my side on 28-AUG-2014. After few follow ups nothing happened, Again my friend visited VD store on 05-SEP-2014 and here came a new story that I submitted termination of number request in May-2009. They were not even ashamed telling this reason when this number got deactivated after 5 yrs. Not only this, My friend had to face unneccessary bad behaviour of Vodafone personal at counter A in SR Nagar, Hyderabad Branch. They again told, they will try to get it done. I wrote to all possible department of vodafone and one of them came back with again a strange reason "We enquired your request and the number barred according to GOVT. TRAI rule in 3 months if no single incoming and outgoing calls are not done the number will be deactivated." I searched for this rule and could not find it, even vodafone site says on URL https://www.vodafone.in/support/pages/postpaid_help.aspx#Misc "If the cellular mobile connection has non-usage in one particular bill i.e 30 days and subsequent to that there are no payments within 21 days of the Bill run, the mobile connection is liable to get disconnected." All the bills are getting settled by ECS. There cannot be any non payment reason. I wrote this complain to Nodal and appellate office hoping to have some resolution. Instead of getting resolution, I am again back to the square one after seeing answer from them "We would like to inform you that your Vodafone number has already been permanently deactivated due to pending documents w.e.f. 20/06/2014." They mentioned to apply for a new connection only. Please suggest what can be done in this case. I am also planning to file a complain for all this trouble and abd behaviour of vodafone personal... Please also suggest procedure of doing so.
Was this information helpful?
No (0)
Yes (0)
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27107
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information