[Resolved]  Vodafone India — Discrepancy in bill amount & Improper response

Address:

Chennai, Tamil Nadu

Hello Sir/Madam, When I received a service call from Vodafone in month of July I enquired the person regarding the roaming incoming free, so he suggested Activating national roaming for which Rs.75 will be charged on monthly basis till the service is Active. Later which I didn't receive any response for the Activation of National Roaming so I dropped an email to corpcare.[protected]@vodafone.com on 4th July & I got a reply on 7th July stating that the request has been processed and it is effective from July 7th. Later on 13th July I received a bill amount for Rs.2194.37, so after checking that I drafted an email stating that "In spite of activating the national roaming I have been charged for roaming incoming calls “on 15th July to corpcare.[protected]@vodafone.com in the same email chain which was sent on 4th July. I received a reply on 17th July from Vodafone stating that "The charges are correctly charged and there is no discrepancy in the bill". As the activation was done on 7th July and the bill got generated on 13th July (I.e. 7 days from activation of national roaming) so there should not be much of difference so assuming that the generated bill is correct I paid that bill amount. But this month I received the bill amount of Rs.8192.97 for which roaming charges alone was Rs.6773.75. It was very shocking to see the bill, hence immediately drafted an email today to corpcare.[protected]@vodafone.com in the same email loop (mail sent on 4thJuly) and also forwarded it to nodal.[protected]@vodafone.com. I also called to Vodafone customer care 13 times today from morning 9.24 am to12.54 pm. 111 19833398840988409943006025 Note: When trying to call 333 the customer care persons where busy so it was asking to press '1' to get a call back. In between I received a call from [protected] @ 10.56 (I was not knowing that it was from Vodafone) where I was unable to pick the call so later I called to the same number back @ 11.22 but I was unable to reach the number. Finally I spoke to a customer care executive she said that there is difference between Activate National Roaming & Activate National Roaming Pack which was not informed anywhere before it’s been a month after requesting for the Activation where in the mean time I have also email thrice regarding the same. Please consider this complaint and take respective action, as I am not affordable to pay that much bill amount. Thank you so much in Advance. Regards Jayashree