Vodafone India — Dishonesty by vodafone employees at chandigarh

Address:	Chandigarh, Chandigarh, 160043
Website:	www.vodafone.in

This is to bring to your notice that the Vodafone office has a record of lying to the customers and causing constant and unnecessary inconvenience. Instead of bringing solutions to the problems created by them in the first place, they proceed to then lie and give false assurances, making one believe that the problem will be resolved when in fact they take no action at all. The outgoing facility on my Vodafone no. was wrongfully terminated in the wee hours of 15 December, yet after having submitted the necessary receipt to the Vodafone store and being assured that the services would begin in an hour, no action was actually taken by the employee. I specifically asked him if I would have to contact them again, knowing well enough the shoddy work ethic that Vodafone has exhibited in my substantial dealing with the company in the past, and he proceeded to tell me that I would not need to take any further action. Despite this, true to the Vodafone way of never doing things, the outgoing was not restarted on my number. When I called up Customer Care 5 hours later, I was told that no request had been made to resume the outgoing facility on my number. Instead of being helped any further, I was asked to contact the office once again. I see that as a pointless activity since the employees at the office have commendable training in inaction and dishonesty, having most recently experienced it only a few hours earlier. I would also like to bring to your notice that Vodafone had no business discontinuing the service in the first place - the said number was ported from Idea around 2 months ago, and apparently there was an outstanding bill of Rs. 18 with the previous mobile service operator, for which Vodafone proceeded to cancel my services. You should know that I had never once been contacted by the Idea office in this regard but Vodafone proceeded to act as their messenger boy as well as unlawful enforcer in this matter. If Vodafone was so worried about Rs. 18 due to another service operator, it could always have paid them from the excess amount it so happily takes up in the monthly bill each time. Such behaviour for such a jocular amount, and the further callousness shown by the Vodafone employees in the Chandigarh branch, forces me to wonder if one is dealing with a multi national company or a small time labourer. The lack of class, culture and the constantly brazen absence of ethics is alarming. I have attached an image of the receipt of the payment of pending amount made to Idea today. I am sure you can verify my going to the office today through the CCTV camera footage over there. Seeing this as a continuing pattern with the company, if the services on my number are not restarted at once, I will not hesitate to proceed legally against the office for the harassment and inconvenience caused to me by the company and its dishonest employees. Regretting the decision to have picked Vodafone once again.