Vodafone India — Excess bill

Address:

Mumbai City, Maharashtra

This complaint is for my cell no.[protected]. I had opted for the corporate monthly rental plan of 375 from 17 June that included unlimited internet at 3G peed 1GB and at reduced speed of 64kpbs post 1GB.

On receiving my first bill, i found that there was a charge of Rs. 97 for internet usage upto 11 July. upon complaining at corporate.[protected]@vodafone.in i got a call and a mail on 7th august requesting to pay the bill with excess charge and a credit of Rs 97 shall be provided in next bill.

Later i got a mail on 10th august stating that my plan is chargeable for usage beyond 1GB at 4p/10KB upto Rs. 650 and then shall be unlimited at reduced speed. This mail was sent to me on 10th august while the monthly cycle of 11 july to 10 august was already over and i had consumed more than 1 GB without knowing that usage beyond 1GB is chargable.

I received the next bill on 21 august with no credit of Rs 97 although guaranteed but also with Rs. 650 of additional charges.

Upon receiving this bill i've been raising complaints on corporate.[protected]@vodafone.in on 21 aug, 25 aug and 2 sept. Almost 2 weeks have past since my complaint on 21 aug but have received no revert until.

Whenever i call on customer support on 199 i am being told that vodafone had sent me mail on 10 aug explaining the plan. but those don't understand that the plan was explained on last day of bill cycle was already over and bill was already generated with excess charges.

These excess charges need to be reversed by Rs. 97 from bill dated 11 july and 650 from bill dated 11 aug.