[Resolved]  Vodafone India — Excess Bill

My Name is Vijay Anand. I have got excess bill amount for my post paid number [protected]. Download charge of Rs. 307. And I have logged complain in Vodafone Store (Rajbhavan Road, Hyderabad) on 9 Sep 2014 (Service Registration Number: [protected]) also I have sent email to corporatecare.[protected]@vodafone.com and cc to vodafonecare.[protected]@vodafone.com. I am not received any call from vodafone customer care but getting lot of sms and email to pay the bill. Today morning i asked the status of my query. This is the Answer from Vodafone " Sorry Sir, We forget to fwd the mail to backend. Please send mail again". Don't know the status of about my Service Registration Number: [protected].

My Name is Vijay Anand. I have got excess bill amount for my post paid number [protected]. Download charge of Rs. 307. And I have logged complain in Vodafone Store (Rajbhavan Road, Hyderabad) on 9 Sep 2014 (Service Registration Number: [protected]) also I have sent email to corporatecare.[protected]@vodafone.com and cc to vodafonecare.[protected]@vodafone.com. I am not received any call from vodafone customer care but getting lot of sms and email to pay the bill. Today morning i asked the status of my query. This is the Answer from Vodafone " Sorry Sir, We forget to fwd the mail to backend. Please send mail again". Don't know the status of about my Service Registration Number: [protected].

Sir,

My Mobile no is [protected], operating in kerala, i have taken this post paid connection years back..and with out any due i have correctly paid all the bill's till the date. But many times i am getting excess bill, sometimes when i complaint the issue, the company have waved some amount. Last month i got excess bill and i have complainted, but they have not waved any amount. My bill date is 21st of every month.this month till 20th and 21st morning 7am my bill amount is Rs.278/- and on 21st 10am when i took the statement the bill became Rs.376/-, when i called the customer care, they told me that, it is the Tax amount added with 278/- so the bill became Rs.376/-. so i kindly like to know how is the Tax calculated.is there 100 rupees tax for 278/.There are so many confusion, kindly look into this matter seriously and waiting for a favorable reply.
Thankyou
Yours faithfully
Rajeesh
[protected]

sir,
iam using vodafone postpaid mobile number . i had free usage of
internet of 500 mb with out noticing i used 1.2 gb . i was given a bill
of 7500. while i was filling the form i mentioned my credit limit to be
2000 rupees and i even mentioned that i will not pay the bill above 2000
rupees. they assured me that the bill will not exceed 2000 rupees in
any way . but when i approached vodafone store and asked how will they
charge above my credit limit when i mentioned it in written. they
answered me that the server will increase the credit limit on its own
according to the bill payment summary .
sir my question is how will they
increase the credit limit with out notifying me . its clearly cheating .
they are cheating customers. i want a clear definition of credit limit
and how they increase it.

They are overcharging me from the time I ported my number from prepaid to post paid.. My post paid number was activated on 27th June and they added data plan with my talkplan while I did not requested for the same and also I was not aware of it until they called me and told me about this and that too in next bill cycle. So I had to pay the bill of data plan for 4 days of June 2014 while I did not used it but still I paid the bill and in July 2014 I used the data plan without any requirement as they refused to deactivate it. Now they did it again - I activated data plan in September 2014 and next month when I checked on MY VODAFONE website if it is still active or not it showed NO ACTIVE DATA PLANS, but in the bill they added charge for it. Then I talked with the customer care on 3rd Nov and he told me that it is still active and he deactivated it. But now in the Bill of November 2014 again they added the charge for the data plan. when I talked with the customer care executive and told him that I checked on the website and no data plan was active on my number then he told me that the website is not updated timely. Its the fault of their system that the website is not updated timely. I sent mails to them to do adjustments in the bill but they refused for it and now they have blocked outgoing services on my number as I did not pay the extra amount in bill.

(pathetic service btw, the agents cant converse in just about manageable english nor do they care if the person can hear or understand them, their only aim to finish the call as fast as they can, who cares about customer service...)


Please refer back to my call on 22nd jan and 21st feb, there are some calls prior to 22nd jan as well - reason for calls high bills

on 22nd i searched online about a plan that could lower my bill as i am not using the unlimited internet to its optimum and gathered that there is a 450 rs plan... i called 111, and spoke and asked the agent about this plan, he/she (i dont remember) told me that i need to send an activation sms and that he would de activate the existing plan ... i sent the activation 450 sms... I should have actually got an sms that my 750 rs plan has been deactivated... which i did not, infact i got an sms stating that the 450 pack cant be activated as it is an add on pack... or something like that (that sms is deleted)...

this month i got a un usually high bill... when i checked i realised i have been billed per kb o[censored]sage...

is it my fault that your agent did not know that the 450 pack cant be activated with the 750 plan??? am i supposed to know that???

is it my fault that your agent de activated the 750 plan without knowing the 450 wont get active????

why should i have to pay this extremely high bill when its not my fault...

please correct this and make a reversal...