Vodafone India — Excess billing | |||
MOST URGENT PLEASE: As indicated during the complaints vide Enquiry No.[protected] made at 9 a.m. on 29th July 2014 with the Customer Care representative Mr. Arman on Vodafone Customer Care No.[protected] and again Enquiry No.[protected] dated 4th July 2014 at 9.20 a.m., I have been getting the following SMSs every now & then from vAlert: Thanks for activating Comedy Full Movies at Rs.75/24 hours. Click herehttp://66.160.159.107:9090/cvp?id=36&subModel=2&src=D§VSV§VPFMCM7 to enjoy your videos. Browsing charges apply. I confirm that I have not activated any such Value Added Services on my data card connection [protected] and I am not interested in such VASs at all. During my telecon with your Customer Care representatives on 29th July and on 4th Aug 2014, I was clearly told no such VAS are being shown as active and outstanding amount is Zero Rupees. While taking the connection I was told, under Advance Rental Plan for Rs. 650/- for three months, on 15th May 2014, 3GB data with 3G speed is available per month and after crossing 3 GB, the speed will get reduced, but extra usage charges will be levied. This plan is valid till 10th August after the expiry of 3 months. Today I have paid Rs. 650/- the quarter starting from 11th August 2014 towards renewal of the existing plan. In view of the foregoing, I fail to understand why the present outstanding / demand of Rs. 1250/- has been raised. In no way I am required to pay this amount. I request you to reverse any outstanding and also arrange to stop flashing such false messages as above from vAlert. I cannot talk from my data connection [protected] nor can I send SMSs, my only source to approach you is communication by email. Hence this message. I request you to kindly let me have your immediate reply per return mail. Thanks & regards, Prakhya Sharat Babu Secy to Chief Executive-North ACC Limited, 414-421 Splendor Forum 3 Jasola District Centre, New Delhi 110025 Phone [protected] Fax [protected] Mobile [protected] Was this information helpful? | |||
|
Vodafone India customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
I have received excess bill amounting to Rs 2851 for my cell phone no [protected] from vodaphone and inspite of my best efforts have not been able to get the corrected bill. Vodaphone is harassing and intimidating me to pay the amount. I hereby make a complaint
Reply
Dear Sirs,
This is in the reference with my complain registered to my allotted personal assistant Mr. Ashok Choudhry (mobile no. [protected]) & complain registered on Vodafone 111.
As per VODAFONE RED plan scheme, I have registered my phone no.[protected] with RED 1599 plan.
I have shared above number with three of my family members mobile numbers [protected], [protected] & [protected] under RED 499 plan.
Now as per VODAFONE RED + 3 family member sharing plan, I must get benefit of total 9000 minutes of local calls + 6 1/2 GB of 3G internet & 3500 SMS with total billing of Rs. 3096/= + tax
Surprisingly I have received this months bill ( no.[protected] dtd. 07/12/2014), of Rs. 4354.22 with usage as below
LOCAL CALL 822, SMS 30, STD 5, ISD 00, ROAMING 30.5, DATA 1446, OTH 41.83.
Now as per VODAFONE RED & shared family member scheme, I must get bill of Rs.3096 + tax, where else I have received bill of Rs. 4354.22/=
Please note that total usage time of four family member within billing period is much lesser than offered plan under RED + FAMILY SHARING scheme.
I have called my allotted personal assistant but he was unable to explain about above.
I request you to please check above matter & revoke my bill to 3096 + tax or explain why I have received more amount bill.
Regards,
Vinesh Shah
[protected]
This is in the reference with my complain registered to my allotted personal assistant Mr. Ashok Choudhry (mobile no. [protected]) & complain registered on Vodafone 111.
As per VODAFONE RED plan scheme, I have registered my phone no.[protected] with RED 1599 plan.
I have shared above number with three of my family members mobile numbers [protected], [protected] & [protected] under RED 499 plan.
Now as per VODAFONE RED + 3 family member sharing plan, I must get benefit of total 9000 minutes of local calls + 6 1/2 GB of 3G internet & 3500 SMS with total billing of Rs. 3096/= + tax
Surprisingly I have received this months bill ( no.[protected] dtd. 07/12/2014), of Rs. 4354.22 with usage as below
LOCAL CALL 822, SMS 30, STD 5, ISD 00, ROAMING 30.5, DATA 1446, OTH 41.83.
Now as per VODAFONE RED & shared family member scheme, I must get bill of Rs.3096 + tax, where else I have received bill of Rs. 4354.22/=
Please note that total usage time of four family member within billing period is much lesser than offered plan under RED + FAMILY SHARING scheme.
I have called my allotted personal assistant but he was unable to explain about above.
I request you to please check above matter & revoke my bill to 3096 + tax or explain why I have received more amount bill.
Regards,
Vinesh Shah
[protected]
no comments
NO COMMENTS
I have a vodafone connection (postpaid) since January 2007.
I changed my plan to roaming 149 in the month of november 14, at that time the executive told me that the plan is per second pulse basis but at the time when i got the bill I found out the bill was based on per minute pulse plan.
I had lodged a complaint with the customer care executive ( [protected]) and the same was not addressed, subsequent to my non payment of the bill, the outgoing calls of my number were barred.
Since then i have called customer care executive many times but no response.
My number is not operational, even the incoming call facility is not active.
i wish to continue my association with vodafone, all i want is some settlement from the company's side.
my alternate number is [protected].
I changed my plan to roaming 149 in the month of november 14, at that time the executive told me that the plan is per second pulse basis but at the time when i got the bill I found out the bill was based on per minute pulse plan.
I had lodged a complaint with the customer care executive ( [protected]) and the same was not addressed, subsequent to my non payment of the bill, the outgoing calls of my number were barred.
Since then i have called customer care executive many times but no response.
My number is not operational, even the incoming call facility is not active.
i wish to continue my association with vodafone, all i want is some settlement from the company's side.
my alternate number is [protected].
This complaint is in regard to high bill received from vodafone for mobile number [protected], billing period 27.03.2015 to 26.04.2015. I have changed my handset to Blackberry during the billing period. I have received a bill of Rs. 5, 241/-, which includes mobile internet charges Rs. 3, 523.84 the bill is highly exorbitant and not justified at all. My average monthly bill is Rs. 1, 500 to Rs. 2, 000/-. This internet charge may be due to change of internet plan for Blackberry phone. But, I was not informed for such internet charges by any of your vodafone executives and I am not likely to pay this high bill amount.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27108
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information