[Resolved] Vodafone India — False Promise / Wrong Bill / No Response / Phone Harrasment | |||
I had taken Vodafone red plan(From Malad Store) for 3G network and i was told we have great coverage in Thane area ... However i never received 3G reception till date, I called and escalated however nothing happened ... Finally i changed my plan and i had told the customer care executive (Malad Store) that I wil not pay the bill for 3G as I never got 3G reception, he said he will escalate it but I am still receiving harassment calls for paying bills. I have sent 5 Emails I never got any response from the Vodafone team. (Unprofessional and ignorant behavior from your team) Please check the email sent on - Tue 3/17/2015 3:57 PM. I am happy to cancel your service as I don’t wish to be with such a unprofessional company who can ignore customers email. Teach your staff to give correct commitment to customer and send legitimate bills to customer … If there is any Educated staff left in Vodafone will expect a call on my number [protected] Was this information helpful? | |||
Jan 14, 2017 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Apr 04, 2015 Vodafone India Customer Care's response Hi Sir, We haven't received any response from you when we called at 11:41 AM, we shall call back again. Regards, Vodafone India Verified Support Apr 07, 2015 Vodafone India Customer Care's response Hi Sushil, Kindly share an alternate number & the best time to contact you. Your number was switched off when we called to update yesterday. http://bit.ly/1ya0isx Regards, Vodafone India | |||
 4 Comments | |||
Comments
No Response on Email and no calls for follow up ...
I posted this complain on Thrusday the 26th March 2015 and issue is still not resolved ...
Uprofessional and Pathetic customer service ...
I have received a bill (Very prompt in terms of sending bill, but ignorant in resolving billing issues) worth RS 1500/- which is ignored by me and have sent a email to respond back ...
Check the email dated : Mon 3/30/2015 3:39 PM
No Payment till the issue is not resolved.
I posted this complain on Thrusday the 26th March 2015 and issue is still not resolved ...
Uprofessional and Pathetic customer service ...
I have received a bill (Very prompt in terms of sending bill, but ignorant in resolving billing issues) worth RS 1500/- which is ignored by me and have sent a email to respond back ...
Check the email dated : Mon 3/30/2015 3:39 PM
No Payment till the issue is not resolved.
Plz check the email sent on 30th March 2015 3:39 noon time ... that's the email response sent by me. Plz do not expect any payment till the time I don't get my issue resolved and don't dare to put any late payment charges.
This message seems to be for sushil.
I am Still sharing my number to contract me - [protected]
Time : POST 3 PM IST.
I am Still sharing my number to contract me - [protected]
Time : POST 3 PM IST.
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Let me give you all the steps so you understand me right :
1 ) Read all the emails
2 ) Check with malad store why was the false commitment given
3 ) Fire the lady who gave a wrong commitment because of which all this happend
4 ) Let go of my bill for mobile number - [protected]
5 ) Call me and confirm that the issue is resolved / there is no amount pending and I will not get any harassment calls for bill.
6 ) Confirm the same over a email.
6 Simple steps ... Now can i expect a speedy resolution ... This should have been done by your team ... like i said unprofessional .. i am damm sure you guys will still make a mistake ...