[Resolved]  Vodafone India — Faulty Billing

Address:

Varanasi, Uttar Pradesh

Hi, I had a CUG no. +91 [protected] which i used from the period May/June 2014 to July/Aug 2014. The sim was submitted for termination in the month of Aug/Sep 2014. However Vodafone continued to send the bills for months after deactivation of sim.The flaw was brought to their notice. The customer care confirmed that the sim was deactivated albeit late but had some residual misc amount to be paid (email dated 13 Dec 2014 and Interaction # [protected]). The residual amount was paid the very next day after the correspondence. Surprisingly Vodafone is continuing to send the bills with minimum amount charged for an active sim of a CUG connection, the latest being of Jan 2015. Its frustrating to keep on reminding the customer care that the sim was deactivated in the month of Aug/Sep and yet I have been forced to pay the rental for nothing. I request that i be spared the torture and issue be resolved at the earliest. Thank You.