[Resolved] Vodafone India — Fraud billing for d2c packs like Mgossip,Mazaa,shotformat_dwnlp_9 and tvallsouth | |||
I have just received my monthly bill for my vodafone number and i found that they have charged 671 Rs stating that downloads i.e d2c_mgossip_pack_49, ndtv_value_pack and other packages. i spoke with customer care and store people also but they said to me that i have downloaded the packages. This is total fraud with vodafone.we need a permanent solution for this type of fraud. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
The same thing happened to me in this month's bill. I have been charged for this service without my consent. Going to lodge a complaint in Consumer Forum after speaking to Vodafone Customer Care.
Reply
Same here 149 rs for something called D2c_Mazaa something I have not even heard of!!!
Plus they have activated some monthly 3G pack for rs 250 without informing me, I do not need it
SPM
Plus they have activated some monthly 3G pack for rs 250 without informing me, I do not need it
SPM
Same here. In my monthly bill it reflecting as d2c_mazaa_69 and added Rs 69.
This is something like harassing people and sounds like loot.
At least if customer request them, they should provide further details like from where download happen, which site, user consent, type of application.
As you guys are charging so heave sounds like usage is in GB's for such thing.
-Abhishek...
This is something like harassing people and sounds like loot.
At least if customer request them, they should provide further details like from where download happen, which site, user consent, type of application.
As you guys are charging so heave sounds like usage is in GB's for such thing.
-Abhishek...
There has been a charge done on my bill similar to the one's mentioned above.
Logged in a complaint with clear notification that i will not be paying the bill until this gets resolved. One thing we miss is they are charging us 12.5 % service tax on a false bill. But when they adjust your bill the next month they adjust it for the billed amount and not the taxed amount.
I will see to it i get this sorted out on my bill or the i will move to another servic eprovider without paying this bill.
--- Nikhil
Logged in a complaint with clear notification that i will not be paying the bill until this gets resolved. One thing we miss is they are charging us 12.5 % service tax on a false bill. But when they adjust your bill the next month they adjust it for the billed amount and not the taxed amount.
I will see to it i get this sorted out on my bill or the i will move to another servic eprovider without paying this bill.
--- Nikhil
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27107
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information