[Resolved]  Vodafone India — FRAUD VODAFONE - Only knows to cheat customers

Address:Pune, Maharashtra

2nd complaint - Again this month, they have billed with me for some stupid problem of theirs, claiming that I downloaded "wapvilla", which I definitely didn't, like last month. (I have already posted my complaint above as 'Irritated Vodafone Customer') I'd like to gladly inform you that I have put my port request. It was my mistake that I ever took the sick Vodafone Connection.. CHEATS, FRAUDS, ...#@%!$#%!@!!! I really hope & pray that every other Vodafone customer also ports away from ur network, and that all o[censored] will loose ur jobs for cheating so many people around the world. And that Vodafone gets doomed.. As I remember it, Hutch connection were facing problems, and Vodafone bought Hutch.. Now we see why you mobile companies face issues.. U think u r smart by cheating educated people..?? Thankfully, we do read through our bills.. Its not a matter of amount, as to how much False amount u r trying to steal from people. Its about Integrity.. U people r cheats, and Corrupt. N I hope Vodafone goes down d gutter..! - TOTALLY IRRITATED (soon-to-be-Ex-) VODAFONE CUSTOMER. Last month's complaint : In my Vodafone Postpaid Bill for September ( on Number : 808****678), Vodafone has charged me an additional Fake amount of Rs 49, supposedly for some download that they claim to have happened on my phone. This is incorrect. Because firstly, i have an Unlimited Internet Plan (3G_Connect_375). Secondly, The download time shown is Afternoon. During afternoon i am always connected to my office WiFi so I dont use my net pack at that time. Also i have all nevessary security measures to block pop ups and unwanted downloads. So please do not say again that I have downloaded this. The name of the downloaded Content mentioned is, wapvilla_ppd. I dont have anything like that on my phone. I have all the details of all downloads on my phone since May 2014. I can provide screen shots of them if required. All of my downloads, are free small content, and nothing of which need to be charged. The amount may be small, but I do not intend to pay a single penny other than my own usage, if Vodafone just wants to cheat the customers. The same Fraud activity has been done for several of my friends bills as well. They have all reported a fake charge of Rs 49 or 99 for some download that hasn't happened on their phone. I have proper information that Vodafone has used this same tactics to cheat several others customers from various places. Some of the Content names shown as "Downloaded" are "wapvilla_ppd" charging Rs 49, "shotformat" charging Rs 99 etc.. Vodafone Customer care is so utterly Useless and all they reply if we call up and complaint is that "Their Vodafone Billing systems are correct & up to date, & that there is no error". What about the 100s of people who are complaining everywhere with the same download content name & amount. This is highly unprofessional for such a big Telephone Network Company, and I'm sure they will not last long if they intend to Fool customers like this. Thanks, Irritated Vodafone Customer.
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Aug 14, 2020
Complaint marked as Resolved 
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Many other people are facing this same issue, and I personally know many of them, as they are working in my same company, and unfortunately my company has taken some deal from Vodafone, so we hav a Vodafone support person sitting in our building as well, only to help people take the connection. After that there is no support from anyone. Including me, all my colleagues who are facing this fake download charge from Vodafone have called them up multiple times, but the only thing that they have taught their employees to answer to customers is, "We are sorry, but this is what our system says. The system is correct, and You HAVE Downloaded the content on your phone". They have all simply by-hearted this sentence like , and are repeating it uselessly.. Clearly, If thousands of people around the world are coming forward with the same client, it does mean that there is some issue with their Billing System, and it needs correction. How dare they try to claim that all their customers are lying? Now I know that there is absolutely no point in complaining to Vodafone, as their customer service is the worst ever, instead of that, I feel that its better to disconnect this Useless Vodafone connection, and go on with some other connection.

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