Vodafone India — Fraudulent Billing - diappearence of credit balance

Address:

Mumbai City, Maharashtra

This email is regarding the following two numbers [protected] 91-[protected] Both these numbers are in my name, GIRISH L. PARIKH. In the middle of March, 2015 (before March 18, 2015), I personally went to the office of Vodafone in Navi Mumbai, near Vashi railway station. I spoke to a person (DIMPLE), to put both my phones on hold for six months. I am a non resident Indian, and SHE INFORMED ME THAT IT WOULD COST ME RS.50 PER MONTH ON EACH OF THE PHONE. SHE CHECKED THE REMAINING CREDIT ON BOTH PHONES AND TOLD ME THAT I HAD ENOUGH OF THE CREDIT BALANCE ON BOTH NUMBERS. NOT TO WORRY. ON 18TH OF MARCH I LEFT INDIA TO COME BACO MY HOME IN SEATTLE, USA. I REACHED USA ON THE SAME DAY, BECAUSE OF THE 12+ HOURS TIME DIFFERENCE. THE SAME DAY I TOOK OUT MY SIM CARDS FROM BOTH THE PHONES AND STORED THEM AWAY WITH MY PASSPORTS, TO BE USED WHILE I AM BACK IN INDIA. WHY AM I BEING BILLED FOR THE PHONES THAT HAVE NOT BEEN USED? WHAT HAPPENED TO MY CREDIT BALANCE? DO YOU HAVE SOME EMPLOYEE, OFFICER OR OR OTHER PERSON(S), WHO MIGHT BE PILFERING FROM THE CREDIT BALANCES OF YOUR CUSTOMERS? ARE YOUR COMPUTERS TO BE BLAMED FOR THESE ERRORS? PLEASE LET ME KNOW WHAT HAS HAPPENED TO MY ACCOUNTS. ALSO, PLEASE SEND ME THE ADDRESS OF VODAFONE HEAD OFFICE IN MUMBAI, AND THE NAME(S) OF THE DIRECTORS, INCLUDING THE MANAGING DIRECTOR, WHO SHOULD BE AWARE OF THIS TYPES OF TRANSACTIONS. THANK YOU, SINCERELY, GIRISH L PARIKH