Vodafone India - Gurgaon — Wrong information shared with Customers to Port the number

Address:

Gurgaon, Haryana

Hi, I am Rakesh Kumar, using number [protected]. Its regarding wrong vodafone plan information shared with me to port my number in vodafone. Earlier, i was using aircel networks and i was very much satisfied with services provided by Aircel. On 6th Jan-2015, Gurgaon, i got call from Veracity Connect (Vodafone distributor), to port my number into Vodafone networks and they said, Vodafone is offering Rs 199/- plan in which i will get 900 mins free STD/Local, 300 messages, 512 MB 3G data and after that 2G unlimites, one vodafone local number for which i can make free unlimited calls. And for that, they have charged me Rs 250/- with recipt number 5315 and said this amount will get adjusted in my first bill. After few days, i had words with vodafone customercare, and they confirmed they dont have such plans. Then i requested to them, please do not port my number into vodafone. They said OK, they will not pass the request to my previous service provider to port my number. And on 17-Jan-15, i visited to nearby vodafone store and requested them, not to port my number. They raise the concern to their team and advised them not to port my number into Vodafone. I have also raised the same concern to Delhi Nodal team, they came up with reply that, Please consider this as an exception and they will not be able to help me. And finally, my number got port in vodafone. And now, there is no Rs 199/- plan and other benefits which are confirmed to me. And they are not ready to adjust/refund my money. Its very shameful for such a big organisation to ditch their customers just to increase the sale of vodafone connections.