[Resolved]  Vodafone India — Harassing me since two months to pay random bill after closing account with them

Address:

New Delhi, Delhi

I have been using Vodafone services since a long long time and while using the services I never had any problem. The main problem occurred when I moved to Bangalore and asked them to close my account. I have never ever expected this from such a big organization. I expect a little bit of problem while closing any account as it pisses off the company but harassment at this level is not justified. First of all when I asked them to close my account they gave me a lot of options which I didn’t like and after so many calls from many customer care people - They finally agreed to close my account. At the time of closing the account my outstanding amount was Rs 1710(Bill dated 01/06/2014.) which they asked me to pay so that they can close it quickly. I wired the money and asked them to close. I also received a mail from Customer care that my security deposit for this account is Rs 2819 and they will send a cheque at my home address. Life was so good until now. After few days as I gave my wife number as alternative contact number they started calling my wife everyday to pay a bill amount of Rs 3414. I thought it might be some sync issues among customer care people. So I wrote a mail customer care and asked them to update their database so that I receive no further calls. After that day I never stopped receiving call from them. I wrote so many mails explaining my condition, talked on phone with multiple customer care guy but there is no help from them. Yesterday it crossed my limit then I received a Demand Notice from Vodafone. Just to finish with - I would like to tell Vodafone guys that - I am not going to pay a penny and would demand my security deposit from you guys. If they can harass me I can go beyond that and tell everybody around me to stay away from any service from vodafone. I will run a campaign if required but I won’t tolerate this attitude. Somebody also explain I used to pay a bill of max 500-1000 per month how could they are asking me to pay Rs 3414 for a month bill. My Details: My Number: [protected](This is for Vodafone guys to check their database) Service request number for your reference is [protected]. Received Mail from - Transaction Details of my last payment - Thank you for your payment of Rs 1711.0. Payment in your Vodafone account will be updated in approximately 4hrs. Please note the transaction id’MHDF[protected]’ for further reference. Receipt of online bill payment Vodafone mobile no. : [protected] Transaction ID : MHDF[protected] Transaction date :[protected]:05:23 Payment information Paid amount(Rs) : 1711.0 -Final closing mail from Amrita Lohani about my security deposit- Dear Mr. Kumar, Thank you for your e-mail dated 24/05/2014 regarding the request for the deactivation of services for your Vodafone mobile number [protected]. We do understand that you would like to deactivate your number [protected]. We surely value the relationship that you have shared with us and are concerned to know that you have opted to discontinue the relationship. As per your request, we are arranging to close your Vodafone account. The service request number for your reference is [protected]. We request you to kindly provide us 7 working days to process your request. We assure you that one of our executives from the specialized Vodafone team will call you from Vodafone mobile number starting with 0117163 during this period to confirm your request. We request you to kindly attend the call. Please be updated that your number will be activated under zero rental plan for 7 working days within 24 working hours post request received for the deactivation of the services of your Vodafone account, wherein, you will be able to receive incoming calls only. We would like to inform you, that you have a security deposit of Rs. 2819 on your Vodafone account, which would be adjusted against the outstanding of your Vodafone account. We assure you, that the final adjustment will reflect in your forthcoming Vodafone bill dated 01/06/2014. After adjustments, you will receive the balance amount if any, on your number via cheque on your billing address within 60 working days from the date of deactivation. However, the current billed outstanding amount due on your Vodafone account is Rs. 1710.42. Enjoy the fastest internet while controlling your internet spend. Choose a plan that fits your budget. Call 111(toll free) for all plan details or SMS or to 111 for plan activation details. Vodafone, Power to You In case you need further assistance, please do call or e-mail us. We’ll do our best to help you. Happy to help Amrita Lohani Corporate Care Contact numbers Corporate Care: 111 or+91- [protected] Fax number:+91- [protected] E-mail: corporatecare.[protected]@vodafone.com Website: http://www.vodafone.in