[Resolved]  Vodafone India — Incomplete information & unnecessary hold

Address:Hyderabad, Andhra Pradesh

I'eve done recharge on my prepaid simcard through credit card of Rs.110 at 11:09 pm on 16-april-2014 but I'eve not recieved Balance & didn't go message on my mobile. My prepaid no.is [protected] So I called customer care but first on. CCE told me it is wrong recharge After that he kept me on hold for 12minutes continuesly and disconnected my call. I just want that CCE out of the company And I also want from you to inform me on call send me the screenshot of his termination letter Plz do some quick action to improuve your service not to decrease
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Dec 21, 2016
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2014
Vodafone India Customer Care's response
Hello Sachin Malhotra,

Please note, the recharge was successful on[protected]:04:23. We request you to check the balance. Also, get back to us if you need any assistance.

Regards,
Vodafone.
Verified Support
Apr 23, 2014
Vodafone India Customer Care's response
Hello Sachin Malhotra,


Please spare few minutes to tell us about your experience at http://bit.ly/1fo5SbM

Regards,
Vodafone.
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