Vodafone India — Incorrect billing and mental harassment

Address:

Pune, Maharashtra, 411038

1) Relationship No. :[protected] Mob No.:- [protected]
2) Name - Amrut Kulkarni
3) Contact Number - [protected]


I was using vodafone fixed monthly postpaid internet plan for 2GB internet of Rs.449/-. Everything was going ok for several months but in March -15 i received bill of Rs.1600/- for one month. As i have fixed 449/- plan so it was impossible to have bill of same amount. I Stopped using service and asked to close the connection to representative. I had also requested to send me full detailed usage bill.
After that every month i have been called for bill due payment and i was requesting for detailed bill. Each time new person was calling for demand and i was repeating same story.

There are following loopholes in the communication from Vodafone side.
1) No one of representative has enough information regarding bill and plan.
2) No one has past communication notes. each time new person calls me and i repeatedly request detailed bill to them.
3) from last 1 year each time new person calls and they don't know that i have requested to disconnect connection and asking detailed bill.
If communication is not proper from your end, how can you expect to pay bill.


Now i have received legal notice from Vodafone to be present in consumer court. I you are not able to listen your customer and directly demanding wrong amount then this is totally wrong.

I am using Vodafone services for 2 more postpaid connections and i am regularly paying bills for same. I am also ready to settle this bill as per my availed plan but no one responsible person is contacting me for that.
I request someone responsible person from Vodafone to contact me and settle the issue.

Thanks,
Amrut