[Resolved]  Vodafone India — Incorrect bills raised and poor customer service

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New Delhi, Delhi

Hi, I am facing the issue with Vodafone. I have requested to discontinue my number but they have done it yet. They often raise incorrect bill and do not respond to the issues immediately. I would request you to please look into the matter. Below is the conversation details with Vodafone. Regards, Manish Kumar Sah Incorrect bill amount [protected]Inboxxmanish kumar sah <manish.mks.[protected]@gmail.com> Sep 11 (10 days ago)to corporatecare.. Hi, Please be informed that I received the incorrect bill for the previous month. Please amend the bill or I will not be able to continue with your company. I called up to your call center and they informed me that I did not get the benefit of previous plan if I changed it in the middle of the month. In such case I will not be able to pay your bill. I have also one CUG number [protected]. Please close the services on the both the numbers with immediate effect.corporatecare.[protected]@vodafone.com Sep 15 (6 days ago)to me, me Dear Mr. Kumar, Thank you for your e-mail dated 11/09/2014 regarding the deactivation of services for your Vodafone mobile numbers [protected] and [protected].We would like to inform you that kindly confirm us if you wish to deactivate the on permanent basic or for temporary basis. The interaction number is[protected] and[protected].In case you need further assistance, please do call or e-mail us. We’ll do our best to help you. Happy to help Shaikh heena Corporate care Contact numbersVodafone Care: 111 or +91- [protected]Fax number: [protected]E-mail: corporatecare.[protected]@vodafone.com Website: www.vodafone.in On 9/11/2014 6:15 PM; From: manish.mks.[protected]@gmail.com; To: corporatecare.[protected]@vodafone.com; ; ?CC: manish.mks.[protected]@gmail.com; ; Subject: Incorrect bill amount [protected];manish kumar sah <manish.mks.[protected]@gmail.com> Sep 17 (4 days ago)to corporatecare.. Hi, Thank you for the response. I have observed that I have had received incorrect bill in previous months as well. Since, the difference was not big, I paid the bill and continued the service on my both the numbers. However; this is unacceptable that your company does prepare incorrect bill every month and especially this month I was not given the corporate discount on my STD calls. Also, I got a very cold response from your representative. I would request you to please correct my bill amount on the number [protected] first. If not possible, please deactivate the services for both mobile numbers [protected] and [protected]. Regards, Manish Kumar Sahcorporatecare.[protected]@vodafone.com Sep 20 (1 day ago)to me Dear Mr. Sah, Thank you for your e-mail dated 17/09/2014 regarding bill dispute for your Vodafone mobile number [protected]We would like to confirm you that we have forwarded your request for reversal towards the data use charges of Rs.83.24/-for your Vodafone account. Your interaction number is [protected] We assure you that the same has been adjusted and will also reflect in your forthcoming Vodafone bill dated 03/10/2014 on 1st page under the adjustment header. In case you need further assistance, please do call or e-mail us. We’ll do our best to help you. Happy to help Ranjit SinghCorporate care Contact numbersVodafone Care: 111 or +91-[protected]Fax number +91-[protected]E-mail:corporatecare.[protected]@vodafone.comWebsite: www.vodafone.inOn 9/17/2014 11:40 AM; From: manish.mks.[protected]@gmail.com; To: corporatecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Incorrect bill amount [protected];corporatecare.[protected]@vodafone.comDear Customer, This is in reference to our email with subject ôRe: Incorrect ...Sep 20 (1 day ago)manish kumar sah <manish.mks.[protected]@gmail.com> 7:02 PM (2 minutes ago)to corporatecare.. Hi, The issue is not in data uses amount. The issue is I have upgraded the plan. In both my previous and current plan STD call rate is 0.50 Rs. However, I have received the bill in which the STD call have been charged 1.50 Rs. I am not going to pay this bill. Please discontinue the services on both my numbers if STD charges can not be changed to 0.50 Rs.My numbers are: [protected], [protected]Regards, Manish Kumar SahClick here to Reply or ForwardTata Motors - September OffersThis September, Avail Benefits of Rs. 95k*. Hurry, Test Drive Today!Why this ad?Ads – 0.75 GB (4%) of 15 GB usedManage©2014 Google - Terms & Privacy Last account activity: 4 days agoDetails