Vodafone India — incorrect information and wrong billing

Address:

Pune, Maharashtra

This is the most ridiculous service! I don't understand how people from the same company are not trained on the same basic company policies! The store manager says the policies have changed this month and the cust care guys are not aware of it at all. I have been charged over limit charges for usage of 3g Data plan As per the conversation with cust care guys if I opt for a 2 gb plan for 30 days i could use those 2 gb within any number of days within 30 and not be charged extra as long as the usage is within 2gb and 30 days, i will only be charged for the internet i use and not for the data usage as per pro rata. now after ive been charged and as per the store manager at vodafone store the policies are different which have changed recently and no one has bothered to keep us posted about it nor the cust care guys are aware of it(111 & 198) I made the store guy speak to the cust service and he got the same info from them ie a cust can use the 2gb data from his plan regardless of the usage being consumed within 5 days or 30 days with absolute no mention of any pro rata policy. The store guy told me to launch a complain against cust care executive, however no help will be provided in regards to the incorrect charges and bill. I was not notified about the policy changes and i will not pay unless i get a proper resolution for this as it was not my fault, i was just following what I was told by cust care... I would appreciate immediate action