Vodafone India — International Roaming Fraud

Address:

New Delhi, Delhi, 110048

To whom so ever it may concern.

I took an international roaming pack of Rs 500 per day for international Roaming in Germany which started from 25th November 2016 and ended on 28th November 2016.
As per this IR pack plan I was supposed to be charged Rs 1/ minute for any outgoing call and all free incoming calls. And Data was @ Rs 1/ MB.

Only On my inquiry (from customer care) before leaving India, I was asked to connect to a network called TELEPHONICA in Frankfurt, Germany. There is no such network available in Frankfurt Area in Germany.
So I again called from Germany on ISD to check the network this time I was asked to connect to VODAFONE.D2 or D2 network. Again there was no such network available in that Country.
The network available there was VODAFONE.DE, so as per common sense I connected to this network as no one in Vodafone India knew which network to be selected.

Now on my return to India on 29th November, my Internet services are deactivated and I have been asked by Mr Zaheer Ahmad from customer support to deposit Rs 15000/- to activate internet on my phone. Which means at the rate of Rs 1/MB I have used more then 1.5 GB of data when all my apps were closed for data and only whats app with text only was activated, which is impossible. As per information displayed in my phone I have Used 336.8 MB data in whats app while roaming, I always reset data usage when i start my international roaming.Screen shots attached.

This is a case clear fraud by Vodafone, they did not knew before selling the pack that what network to be selected and then they are overcharging. I did which anybody with minimum knowledge would have done.

Mobile number under complaint: [protected]

Thanks
Parvez Alam