Vodafone India — INVALID SIM-FURTHER REPLACEMENT OF SIM-[protected] DT 16/03/2015

Address:

Mumbai City, Maharashtra

I HAVE GIVEN COMPLIANT ON 16/03/2015 FOR THE PURPOSE OF SIM PROBLEM. FURTHER IT WAS TAKEN UP BY THE VODAFONE STORE AT SANTA CRUZ ( W) MUMBAI.. I HAVE BEEN MORE OFTENLY VISITNG THE STORE FOR THE PURPOSE OF NEW REPLACEMENT SIM CARD, BUT SO FAR THERE IS NO DEVELOPMENT .I HAD TO OFTENLY SEE SOME VAGUE REPLIES FROM THE STORE MANAGER MR SHIV SAGAR WHICH IS LACKS ACCOUNTABILITY ON FURTHER RESOLUTION TO THE INVALID SIM CARD AND FURTHER REPLACEMENT . I ALSO INCURRED AN EXPENDITURE OF MORE THAN 1000 ( RS ONE THOUSAND RUPEES ) DUE THE LACK / INITIATIVE OF THE OF THE STORE MANAGER . HENCE FURTHERANC ETO THE ABOVE MATTER, KINDLY ENSURE THAT THE SIM IS URGENTLY REPLACE WITH A NEW SIM OF TEH SAME NUMBER . THE MANAGER MR SHIV SAGAR GIVES VAGUE REPLIES ON THE ACCOUNT OF TEH ABOVE SAID PROBLEM. HE OFTEN COMES OUT WITH DISTURBED ANSWERS SUCH AS WARE HOUSE, AND TH ENEW SIM SHOULD COM EFROM ANDHRA PRADESH OR ELSE FROM WARE HOUSE . ITS SHOWS THE MANAGER IS NOT TAKING PROPER INITIATIVE TO GET THE NEW CARD DESPITE WE HAVE BBEN THERE WITH PROPER KYC AND UNABLE TO ANSWER WITH A FIRM RESOLUTION TO THE PROBLEM. ENSURE THAT THE SIM REPLACEMENT IS DONE URGENTLY WITH IN 24 HOURS, AS THE SAME HAS BEEN CONFIRMED FROM YOUR COUNTER PARTS OF HYDERABD, THAT THE PROBLEM JUST TAKES ONLY 2 HOURS, BUT IN THIS CASE IT TOOK MORE THAN 15 DAYS I ATLEAST EXPECT NOT HOPE MORE THAT THE REPLACEMENT OF A NEW SIM CARD OF TEH ABOVE MENTIONED NUMBER URGENTLY . AND ASLO ADVISE YOUR STAFF FOR A BETTER SERVICE FOR A FIRM RESOLUTION O FTHE PROBLEM P.S.SAI [protected]