[Resolved]  Vodafone India — irresponsible service

Address:

Surat, Gujarat

Dear Viji sumesh/Bindu Nair With reference to your below mail, I had logged the complaint on 26.08.2014 and my request no. was 75249340. While talking to Mr. Vijay Chauhan he ask me to wait till 4th September .Up to 3rd September I neither received any call nor mail from your end. On 4th you have sent a mail stating that your network team had tried in my contact no [protected] the call was unanswered. You can consider this also as a part of our complaint. If I see any missed call I call back to the same no. And related to the alternate no. it was clearly mentioned below.(my land line no). If you required more time you can mentioned that instead of sending such mails. Kindly look in to the matter serious and come out with a solution at the earliest. From: appellate.[protected]@vodafone.com [mailto:appellate.[protected]@vodafone.com] Sent: 04 September 2014 20:53 To: [protected]@nikoindia.com Subject: Re: RE: irresponsible service Dear Mahesh, We have received your email dated 26/08/14 for your multiple Vodafone mobile numbers. We would like to confirm you that we are in receipt of your concern regarding your network issue at GSPC NIKO resources ltd, Hazira oil & Gas facility, Hazira village, Surat-394270. Further, we would like to inform that our network team tried to contact you at your mobile number [protected], however, there calls were unanswered. Hence we request you to provide your alternate contact number so that they can contact you and discuss the matter further and get required feedback. Your reference number 75249340 which is registered on your mobile number [protected]. A simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like: • Review, compare, change talk plans • Activate / deactivate Value Added Services • View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) • Analyze & pay bills online Register/ Log in My Vodafone by clicking on the following link - https://www.vodafone.in. Dial *111# (toll free) from your mobile and get details of your bill, unbilled amount, services, payment, current tariff information and much more. We value your association with Vodafone. Happy to help, Viji Sumesh On behalf of the Appellate Office Contact numbers: For any queries call 111 or +91-[protected]. For any complaints call 198 toll free helpline Fax number: +91-[protected] E-mail: appellate.[protected]@vodafone.com Website: www.vodafone.in On 8/26/2014 11:44 PM; From: [protected]@nikoindia.com; To: nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; ; ?CC: vodafonecare.[protected]@vodafone.com; [protected]@nikoindia.com; Keyur.[protected]@vodafone.com; Imroz.[protected]@vodafone.com; Sachin.[protected]@vodafone.com; corporatecare.[protected]@vodafone.com; corporatehelpdesk.[protected]@vodafone.com; [protected]@nikoindia.com; ; Subject: RE: irresponsible service; Dear Bindu Nair, Further to the discussion today with Mr. Vijay Chauhan for the below said matter, the same has not yet been resolved. A complaint had been logged in again today (request no.[protected]. He has asked me to wait till 4Th Sep’14. We have been given such assurances many times but the waiting still continues without any permanent solution. Below mentioned are the dates on which we had communicated with all the people addressed above: (a) 27.03.14 (b) 17.06.14 (c) 09.07.14 (d) 22.08.14 (e) 26.08.14 You can refer to the below mails dating back since 2013 and your replies for the same. What action are you going to take now? Awaiting your reply. Thanks & Regards Mahesh R ¦Sr.Officer Admin & HR ¦Niko Resources Limited GSPC-NIKO JV, Hazira Gas processing Facility, Surat - Gujarat, India. From: Mahesh [mailto:[protected]@nikoindia.com] Sent: 19 July 2013 12:23 To: 'nodal.[protected]@vodafone.com'; 'appellate.[protected]@vodafone.com' Cc: 'vodafonecare.[protected]@vodafone.com'; Mistry; [protected]@nikoindia.com; Keyur Chhaya (GUJ) (Keyur.[protected]@vodafone.com); Imroz Mistry (GUJ-NE), Vodafone India (Imroz.[protected]@vodafone.com) Subject: irresponsible service Dear Ms. Bindu Nair, With reference to your below mail, I had called in your below said no. and the call had been attended by Ms. Thara gangavani. She told me that “I am not able to divert the call to Bindu Nair. If you have any query or complaints, i will solve the problem”. I don’t want to talk anything to the customer service guys as they have not been able to rectify our company issues. If a customer is sending a mail to the Nodal officer, that means the customer is not happy /not getting proper support/service from you team. From the below 3 points, after several reminders the point no 2 and 3 have been solved. Still point no.01 has not been rectified. If you are not able to rectify, we will have to look for an alternate solution. Communication copies have been attached for your information. 1. Signal drop (verbal complaints have been made several times to Mr Keyur Chhaya, Imroz problem not solved) 2. Delay in getting bills (several reminders required)( Reminders attached) 3. Delay in change of address (several reminders required) Kindly look in to the matter seriously. Thanks & Regards Mahesh R ¦Sr.Officer Admin & HR ¦Niko Resources Limited