[Resolved]  Vodafone India — Isd bills received for calls not made

Address:

Mumbai City, Maharashtra

Thank you for your shedding of responsibility call & email
trailing below.

Vodafone is well aware this is a racket & you have
confirmed in the call just made few minutes back that lot of customers are
facing this problem.

I have lodged my 1st complaint as under marked in
yellow ever since I started getting blank calls

To this email I did not get any written reply except a call from
a very junior executive asking not to dial the number, I am very specific that
I am not Dialing any such number but I am getting blank calls in the middle of
the night at odd hours here is the mail as below sent on


From: harresh vasudev [mailto:[protected]@gmail.com]
Sent: Thursday, July 31, 2014 3:07 PM
To: 'vodafonecare.[protected]@vodafone.com'
Cc: 'harresh vasudev'
Subject: i wish Vodafone to investigate certain numbers & BARR &
BLACK LIST THEM

I am a Vodafone
user since many years My Mobile no is : [protected]

Off late I have
been getting calls from different numbers in the UK

These calls are
pestering moment I pick the call they disconnect the line

These calls are so
irritating they come at odd hours

12.30 a.m, 1.am,
2 a.m, 3.0 am . 6 a.m, 7.am, 9. a.m, moment I go to answer they disconnect.


I have noted these
numbers & even put a call reject from my fone software but the calls come
from different numbers.

I want Vodafone to
1st block these numbers from their server too & investigate
these international calls it seems to be a Phishy racket, req Vodafone take it
up with vodafone UK / network provider of these numbers in UK.


The numbers are as
follows:

[protected]

[protected]

[protected]

[protected]


Harresh S Vasudev

Mobile : + 91 [protected]

Emails : [protected]@gmail.com // [protected]@aol.in


To the above mail
I received a call and a 2 line email as under highlighted in Blue :


From: harresh vasudev [mailto:[protected]@gmail.com]
Sent: Tuesday, August 05, 2014 1:51 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Service Request Number[protected] [#4607435]


Refer you mail comment as below.

Further, we wish to inform you that
kindly do not respond to missed calls from International numbers with prefix
other than "+91" or call/SMS, these may be fraudulent calls and may
result in higher charges.

Since the calls were not initiated by
Vodafone we would be unable to discontinue them. Request you to use your
discretion while making outgoing calls to unknown numbers.

I
would again reiterate my problem:


1. IT IS NOT ABOUT
CALLING THOSE NUMBERS BACK.

2. I do not call
these numbers.

3. MY PROBLEM IS THESE CALLS COME IN THE MIDDLE OF THE
NIGHT EARLY MORNING WHEN I AM FAST ASLEEP, these are blank calls, is there no system to solve blank Calls

4. Naturally the calls are not initiated by Vodafone
but I am using your network so only you can stop
these calls from coming by taking up the issue with VODAFONE, BRITISH TELECOM
OR WHOEVER IS THE NETWORK PROVIDER IN UK.

Harresh S
Vasudev

Mobile : + 91 [protected]

Emails : [protected]@gmail.com
// [protected]@aol.in


From: Vodafonecare Mum (MUM) [mailto:vodafonecare.[protected]@vodafone.com]

Sent: Tuesday, August 05, 2014 1:27 PM
To: [protected]@gmail.com
Subject: Service Request Number[protected] [#4607435]


Dear Mr. Shrikanth,
Thank you for your email dated 02/08/14, regarding fraudulent
call for your Vodafone mobile number [protected].
Further, we wish to inform you that kindly do not respond to missed
calls from International numbers with prefix other than "+91" or
call/SMS, these may be fraudulent calls and may result in higher charges.
Since the calls were not initiated by Vodafone we would be unable to
discontinue them. Request you to use your discretion while making outgoing
calls to unknown numbers.
We also wish to inform you that you can use our call filter service.
To know about call filter service, we request you to click on below
mentioned link:
https://www.vodafone.in/vas/callmanagement/pages/callfilter.aspx
Mr. Shrikanth, given below are the Service
Request reference numbers for your complaint and enquiry; in case you need to
check for more details on the same, you can share these numbers along with
your cell number with us.
Service
Request Number[protected] and[protected]
Also,
the interaction reference number is mentioned in the subject of the email; in
case you wish to write to us for the same query again, please do mention this
number in your email subject line. This will help us trace your previous
communications.
In
case you need any further assistance, please do call or email us. We’ll do
our best to help you.

Power
to you! For easy access to an array of services you can Dial *111# from your
phone and access our phone based menu for information regarding your bill,
account balance, data plan details/usage and more.
Happy
to help,
Deepak Varande

Vodafone Care
Contact numbers
For
Enquiries
: 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
E-mail
: vodafonecare.[protected]@vodafone.com

Website
: www.vodafone.in

Now
experience our newly launched My Vodafone App


--Original Message--
From: [protected]@gmail.com
Date: 8/2/2014 3:42:56 PM
To: vodafonecare.[protected]@vodafone.com
Subject: Service Request Number[protected]

Dear Mr Varande

Thanks for your reply
trailing below.

I think my problem is still
not understood correctly.

I am in international
business & have to attend calls from international numbers, sometimes
unknown too.

While I am aware of the
international racket of prizes etc which I do not attend, there the person
claiming a false name & company calls on the mobile & speaks to the
victim.

What I am facing is missed
calls from numbers in UK, if the calls are during the day & numbers read
correctly I ignore the call, but here the calls come from UK number precisely
when it is mid night, early morning here in India.

I have not called back any
of the numbers till date & get calls from different numbers from UK
Specifically.

The caller calls from
different numbers generally the ending nos are in sequence.

From my fone software &
app I have black listed at least 6 such numbers, but there are calls from other
numbers.

The main problem is that in
the dead of the night in deep sleep sometimes it is not possible to read the
nos. correctly & if I go to answer the call moment it connects they
disconnect the call.

I know it is some fishy,
racket but my problem is the timing is mid night, early morning when one is
fast asleep.

The request to
Vodafone is to find, communicate with UK Vodafone partners or Telecom
authorities to track the numbers find the people, motive of these calls
& why these calls are only in the middle of the night & early
morning, this can be done only by a large operator like you, with co-operation
of your international partners.

Hope to hear further from
you.


Vodafone is
well aware this is an international racket & you are taking no steps to
anything about these calls & giving us information that there are many such
customers who are facing this problem, which means you are well aware,
by just making a one line statement your mobile no shows you have made an 81
minute call to a number in UK your responsibility ends ??????????????

I need to know
if I have made a 81 minute call is there a voice conversation, if there is I
need the recordings else vodafone is fooling me & many others into paying
ISD bills.

Vodafone has to
get it investigated at their end, UK, Police, cyber cell whatever.

Pls note
weather payment is made on this ISD portion of bill or no this matter is going
to be contested, investigated, legally challenged to cost & consequences
of VODAFONE.

PRESS, POLICE, CONSUMER COURT & CYBER CELL are all going to be a part of this complaint
which please note, we shall be pleased to move to better operators after this
case is over & made public.

CC
: complatint Board HT Media

Editor
Mumbai Mirror


Harresh S Vasudev | Executive Vice President |Suryadipta
Projects Pvt. Ltd.
:

Web
: www.fabricationindia.com
// www.suryadipta.com

Email : [protected]@fabricationindia.com
| [protected]@gmail.com

Mobile :+ 91 [protected]

Process Equipments | Ship Building | Oil & Gas | Offshore
Equipment


From: Vodafonecare Mum
(MUM) [mailto:vodafonecare.[protected]@vodafone.com]

Sent: Saturday, August 02, 2014 3:23 PM
To: [protected]@gmail.com
Subject: Re: i wish Vodafone to investigate certain numbers & BARR
& BLACK LIST THEM [#4604345]


Dear Mr. Vasudev,
Thank you for your email
dated 31/07/14, regarding fraudulent calls for your Vodafone mobile
number [protected].
Further, we wish to inform
you that kindly do not respond to missed calls from International numbers
with prefix other than "+91" or call/SMS, these may be fraudulent
calls and may result in higher charges.
Since the calls were not
initiated by Vodafone we would be unable to discontinue them. Request you to
use your discretion while making outgoing calls to unknown numbers.

Also, for your benefit we have initiated a pre call announcement to certain
premium number destination, so that when you call back on this number, you
are aware that higher call charges will applicable.
We have learnt that some
of our subscribers are being targeted under the pretext of winning lotteries
or prize through calls / SMS claiming to be from representatives of Vodafone
or other reputed organizations / something else.
Mr. Vasudev, given
below is the Service Request reference number for your enquiry; in
case you need to check for more details on the same, you can share this
numbers along with your cell number with us.
Service Request Number[protected]

Also, the interaction reference
number is mentioned in the subject of the email; in case you wish to write to
us for the same query again, please do mention this number in your email
subject line. This will help us trace your previous communications.
In case you need any further
assistance, please do call or email us. We’ll do our best to help you.

Power to you! For easy access to an
array of services you can Dial *111# from your phone and access our phone
based menu for information regarding your bill, account balance, data plan
details/usage and more.
Happy to help,
Deepak Varande
Vodafone Care
Contact numbers
For
Enquiries
: 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
E-mail
: vodafonecare.[protected]@vodafone.com
Website
: www.vodafone.in
Now experience our newly launched My Vodafone App


--Original Message--
From: [protected]@gmail.com
Date: 31/7/2014 3:07:21 PM
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@gmail.com
Subject: i wish Vodafone to investigate certain numbers & BARR & BLACK
LIST THEM

I
am a Vodafone user since many years My Mobile no is : [protected]

Off
late I have been getting calls from different numbers in the UK

These
calls are pestering moment I pick the call they disconnect the line

These
calls are so irritating they come at odd hours

12.30
a.m, 1.am, 2 a.m, 3.0 am . 6 a.m, 7.am, 9. a.m, moment I go to answer
they disconnect.

I
have noted these numbers & even put a call reject from my fone software but
the calls come from different numbers.

I want Vodafone to 1st block
these numbers from their server too & investigate these international calls it
seems to be a Phishy racket, req Vodafone take it up with vodafone UK /
network provider of these numbers in UK.


The
numbers are as follows:

[protected]

[protected]

[protected]

[protected]


Harresh S Vasudev

Mobile : + 91
[protected]

Emails : [protected]@gmail.com // [protected]@aol.in


From: appellate.[protected]@vodafone.com
[mailto:appellate.[protected]@vodafone.com]

Sent: Monday, September 01, 2014 2:37 PM
To: [protected]@gmail.com
Subject: Billing Issue REMINDER II


Dear
Mr. Vasudev,

Thank
you for your time to explain your query regarding your Vodafone Mobile Number
[protected].


Further
to our conversation dated 01/09/14 on the above Vodafone number, we wish to
inform you that we have checked your bill dated 18/08/14 confirm that the
charges of Rs. 1215 are charged towards the ISD calls initiated from your
mobile number on ISD number starting with 4475597 on 29/07/14.

We
also confirm that the above ISD call charges are indeed accurate and payable.
Hence, we are unable to reverse these charges.

Mr.
Vasudev, please be assured that our Billing System accurately monitors and
records usage of each SIM Card. This ensures that you are billed only for the
service which you have actually utilized.

Additionally,
we also wish to inform you that kindly do not respond to missed calls from
International numbers with prefix other than "+91" or call/SMS, these
may be fraudulent calls and may result in higher charges.

We
wish to inform you that to know more details about ISD call charges, kindly
click on below mentioned link:

https://www.vodafone.in/postpaid/plans/pages/talkplans_isd_tariffs.aspx?cid=mum

We
wish to inform you that there is an amount due of Rs.2513.49 on the account and
we request you to clear it at the earliest to enjoy uninterrupted services.

Please
click on the below mentioned link to seek information on various payment
options available:

http://www.vodafone.in/postpaid/paymentchoices/pages/billpay_mum.aspx?cid=mum

Mr.
Vasudev, given below are the Service Request reference numbers for your
enquiries; in case you need to check for more details on the same, you can
share these numbers along with your cell number with us

Service
Request Number:[protected].

In
case you need any further assistance, please do call or email us. We’ll do our
best to help you.

Power
to you! For easy access to an array of services you can Dial *111# from your
phone and access our phone based menu for information regarding your bill,
account balance, data plan details/usage and more.

Happy
to help,

Sureka
L Yelmod

On
behalf of Appellate Authority

Contact
numbers

Vodafone
Care: 111 or +91-[protected]

For
Complaints / Requests: 198 (toll free)

E-mail: vodafonecare.[protected]@vodafone.com

Website: www.vodafone.in

Now experience our newly launched My Vodafone App. It empowers you to
manage your Vodafone account on the go. So pay your mobile bills, recharge your
prepaid account, check tariff and data plan details etc. click
here to download the My Vodafone App now


On 8/28/2014 5:15 PM; From: [protected]@gmail.com;
To: nodal.[protected]@vodafone.com; Appellate.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com;
; ?CC: ; Subject: FW: Billing Issue REMINDER II ;


From:
harresh vasudev [mailto:[protected]@gmail.com]

Sent: Thursday, August 28, 2014 5:11 PM
To: 'vodafonecare.[protected]@vodafone.com'
Cc: '[protected]@gmail.com' ([protected]@gmail.com);
'Rahul Vasudev' ([protected]@yahoo.com);
Jyoti Bhatia ([protected]@yahoo.com)
Subject: FW: Billing Issue REMINDER II


REMINDER II awaiting reply to
trailing mail

I am disputing these charges
totally & refuse to pay the bill / of charges of ISD not dialed by me.

Copy of Bill in PDF enclosed.

There is sure some mischief or deliberate
billing, kindly view my record of ISD over the last 1 year.

1. I need to know which
are these nos that I have dialed??

For not communicating back or
giving me information on which international numbers are dialed by me coz of
which I have disputed this enclosed bill, do not dare to disconnect my fone,
this matter will be escalated to all concerned legal options .

Keeping silent on the issue is
not a solution you have not replied to my mails since 21 august 2014.


Harresh S Vasudev

Mobile : + 91 [protected]

Emails : [protected]@gmail.com // [protected]@aol.in


From:
harresh vasudev [mailto:[protected]@gmail.com]

Sent: Saturday, August 23, 2014 4:26 PM
To: 'vodafonecare.[protected]@vodafone.com'
Cc: '[protected]@gmail.com'
Subject: FW: Billing Issue REMINDER 1


REMINDER 1 Awaiting reply


Harresh S Vasudev

Mobile : + 91 [protected]


Emails : [protected]@gmail.com // [protected]@aol.in


From:
harresh vasudev [mailto:[protected]@gmail.com]

Sent: Thursday, August 21, 2014 1:57 PM
To: 'vodafonecare.[protected]@vodafone.com'
Cc: 'Rahul Vasudev'; '[protected]@gmail.com'; 'Jyoti Bhatia';
'[protected]@gmail.com'
Subject: Billing Issue


Dear Sir / Madam

I have received my Vodafone bill for my mobile:
[protected] for the period of 18/07/2014 to 17/08/2014

To my shock, surprise & amusement I have
been charged Rs: 1215/- as ISD charges for 81 minutes o[censored]se of ISD

I am disputing these charges
totally & refuse to pay the bill / charges of ISD not dialed by me.

Copy of Bill in PDF enclosed.

There is sure some mischief or deliberate
billing, kindly view my record of ISD over the last 1 year.

1. I need to know which
are these nos that I have dialed??

2. Date & time of
dialing

3. I already have pending
communication with you on blank calls coming from international numbers in the
middle of the night.

Pls note I am not going to pay the ISD charges
wrongly charged to me, and would surely consider saying good bye to VODAFONE
unless Vodafone can come up with satisfactory investigation.

Pls note I have all my legal options open to
contest the billing at your costs & consequences.


Harresh S Vasudev

Mobile : + 91 [protected]

Emails : [protected]@gmail.com // [protected]@aol.in