[Resolved] Vodafone India Limited — Sim Card Registration Failed

JaRaj

from Maler Kotla, Punjab

Address:

Ludhiana, Punjab

Dear Sir, My vodafone number [protected] stop working without any prior notice from vodafone. Sir, I want to know why my number is disconnected. The responsible authority does not give any satisfactory answer. Sir, I want our Security and Balance refunded from the company. Kindly look into the matter. I shall be very thankful to you.

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Jan 1, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2014

Vodafone India Customer Care's response Hello,

Please share with us your alternate number for us to get in touch with you since we could not reach you on the said number. http://bit.ly/1hfu0BY

Regards,
Vodafone.

Verified Support

Apr 10, 2014

Vodafone India Customer Care's response Hello Raj,

We've forwarded your SIM activation concern to the respective team & will get back to you accordingly.

Regards,
Vodafone.

Apr 12, 2014

Updated by JaRaj Dear Sir/Madam,

My Vodafone number is [protected] &amp; Its registration has been failed on 05/04/2014. I migrate from post paid to prepaid on 20/3/2014. After 15 days running of my prepaid number they deactivate my number. When I ask what was the reason for deactivation of my number [protected] some said due to non-usage when I called nodal office they said that on my ID proof there are more than 6 numbers running. When I ask vodafone executive on live chat they said that I can run maximum 9 prepaid numbers on my id proof. Rs 37 is balance in my prepaid number([protected]). When I ask will this balance be refunded they said the balance will be refunded only to the number that is running on my id proof . But I don't have any number that's on my ID proof . But they said that on my ID Proof there are more than six numbers running on my Id proof. I don't know why they are telling this. Please Reply

Verified Support

Apr 19, 2014

Vodafone India Customer Care's response Hello Raj,

We tried reaching you on the number you shared with us but were not able to contact you. Please share the best time for us to get back to you with appropriate assistance. http://bit.ly/1hfu0BY

Regards,
Vodafone.

Verified Support

Apr 21, 2014

Vodafone India Customer Care's response Hi JaRaj,

We assure you that our team is looking at your concern and we will update you on the same at the earliest.

Regards,
Vodafone.

Verified Support

May 07, 2014

Vodafone India Customer Care's response Hi JaRaj,

Thanks for your time on call. As conveyed, the number was deactivated as per the DOT guidelines. However, the same number has been recreated as per your request & activated as Prepaid number on 5-May-2014. Trust this addresses your concern. Do revert to us for any further assistance.

Regards,
Vodafone.