[Resolved] Vodafone India — MI_CAP_850_30d_R_PROMO_3G Activated Without Intimation | |||
I have been a longtime Vodafone customer for more than 7 years. My relationship numbers are 4.8105.00.00.100189 and 4.8105.00.00.100252. This particular complaint pertains to the number 4.8105.00.00.100252 which has Mobile Internet activated, which was done recently. I have the 150 rupees 500mb plan activated and I never used to go over the limit. This particular time I was close to that limit when I had to go out of my home state and I knew I would be a few MB over the limit. I was expecting to a few tens of rupees more for the extra usage which was 10mb over the limit and amounted to a total usage of 510mb. So imagine my surprise when I saw my statements a ew days back and I was charged a whopping 850 rupees extra for those extra 10mb without any warning whatsoever. Granted there were one or two missed calls from Vodafone CC that I could not receive, but at least the courtesy of an SMS intimation that I would be charged that much extra was in order. I could not even unsubscribe from the service from the Vodafone My Accounts website. From the name of the plan it looks like the plan is a promo offer from Vodafone which they tacked on to my mobile internet without my knowledge and I have the privilege of paying them 850 rupees over and above my usual 150 rupees plan. I would not have minded an extra 50 rupees, 100 rupees even, but to pay 5.5 times extra over my usual rate for 10mb extra is ridiculous. But their "promo" has worked. It has promoted how they take their loyal customers for granted and do whatever they feel like to milk them out of money whenever they feel like. This unfair business practice of theirs has me considering ending both my postpaid relationships with them when I get back home. Was this information helpful? | |||
Dec 7, 2016 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Oct 28, 2014 Vodafone India Customer Care's response Hi Maraque, We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1xzv0Wx Regards, Vodafone India Verified Support Oct 29, 2014 Vodafone India Customer Care's response Hello Maraque, We called 9****7***1 and 9****7***0 at various intervals but the same were switched off. Further, we were not able to reach you when we called 9****6***0 hence request you to suggest a suitable time between 9 AM to 6 PM when we can reach you. http://bit.ly/1xzv0Wx Regards, Vodafone India | |||
 11 Comments | |||
Comments
MI_CAP_850_30d_R_PROMO_3G...Its not a different plan.. its a part of your 150RS(500mb 3g) plan. 850 is the capping amount, it means once you exceed your 500mb you will be charged 4p/10k until your charge amount equals Rs850 and after that you wont be charged, you would get free browsing at reduced speed of 64kb
hi,
Plz see the below charges of my bill for month of Februaury 2015. Monthly charges have been wrongly added to my bill. My vodafone no 956******** has been recently converted to prepaid. My last bill details are as follows.
Vodafone is charging me 850/- under MI_CAP_850_30d_R_PROMO_3G. apart from 150/- monthly rental for 500MB plan.
Summary of charges for this bill period
One time charges 0.00
Monthly charges 1, 219.29
Usage charges 605.17
Messaging charges 61.00
Conference call charges 0.00
Roaming charges 0.00
Discounts / other charges 882.19 (-)
Misc credits / charges 0.00
Sub total 1, 003.27
Tax 124.00
Total 1, 127.27
(Rs)
I have paid the bill, however on careful look i found out this discrepancy.
Plz look into it asap.
Plz see the below charges of my bill for month of Februaury 2015. Monthly charges have been wrongly added to my bill. My vodafone no 956******** has been recently converted to prepaid. My last bill details are as follows.
Vodafone is charging me 850/- under MI_CAP_850_30d_R_PROMO_3G. apart from 150/- monthly rental for 500MB plan.
Summary of charges for this bill period
One time charges 0.00
Monthly charges 1, 219.29
Usage charges 605.17
Messaging charges 61.00
Conference call charges 0.00
Roaming charges 0.00
Discounts / other charges 882.19 (-)
Misc credits / charges 0.00
Sub total 1, 003.27
Tax 124.00
Total 1, 127.27
(Rs)
I have paid the bill, however on careful look i found out this discrepancy.
Plz look into it asap.
With so many people complaining about it, you people are still doing it with informing customers. Really disgusting!
My number has 150Rs for 500MB 3G data activated, after crossing the limit without intimation vodafone activated MI_CAP_850_30d_R_PROMO_3G this plan on my number.
This is ridiculous, you should have intimated me and I could have done any top up or so. why should I pay 850 Rs?
With reply to this comment even explain me the process to terminate my vodafone number, I am not interested in your fraud service anymore.
My number has 150Rs for 500MB 3G data activated, after crossing the limit without intimation vodafone activated MI_CAP_850_30d_R_PROMO_3G this plan on my number.
This is ridiculous, you should have intimated me and I could have done any top up or so. why should I pay 850 Rs?
With reply to this comment even explain me the process to terminate my vodafone number, I am not interested in your fraud service anymore.
had a talk with customer care and he said both plans come together
and here is the reply
"Having checked our systems, you are currently in a bill shield plan. The rental is Rs.150 You get 500MB of data usage free. If you exceed your free usage you will charged upto Rs. 850 These charges will be as per 4 p/10kb. Post exceeding this amount you can browse unlimited internet at a speed 64kbps."
and here is the reply
"Having checked our systems, you are currently in a bill shield plan. The rental is Rs.150 You get 500MB of data usage free. If you exceed your free usage you will charged upto Rs. 850 These charges will be as per 4 p/10kb. Post exceeding this amount you can browse unlimited internet at a speed 64kbps."
had a talk with customer care and he said both plans come together
and here is the reply
"Having checked our systems, you are currently in a bill shield plan. The rental is Rs.150 You get 500MB of data usage free. If you exceed your free usage you will charged upto Rs. 850 These charges will be as per 4 p/10kb. Post exceeding this amount you can browse unlimited internet at a speed 64kbps.
Actual plan is this: Rs.150_30d_R500mb_Fu_3g"
and here is the reply
"Having checked our systems, you are currently in a bill shield plan. The rental is Rs.150 You get 500MB of data usage free. If you exceed your free usage you will charged upto Rs. 850 These charges will be as per 4 p/10kb. Post exceeding this amount you can browse unlimited internet at a speed 64kbps.
Actual plan is this: Rs.150_30d_R500mb_Fu_3g"
Vodafone is charging me 850/- under MI_CAP_850_30d_R_PROMO_3G. apart from 150/- monthly rental for 500MB plan. However, even before my 500 MB exhausted, I had activated the 300 MB booster pack. They've charged me for the booster pack along with Rs. 850. Shame. This is pure cheating with the loyal customers. Request a quick rollback else won't be left with any option but to change providers.
i have done porting from vodafone to idea. and next month i recieve bill 1000/- .
Vodafone is charging me 850/- under MI_CAP_850_30d_R_PROMO_3G. i had request for port on 8th oct and on same day vodafone activted 850 plan. im not going to pay this bill. Vodafone India — MI_CAP_850_30d_R_PROMO_3G Activated Without Intimation.
Vodafone is charging me 850/- under MI_CAP_850_30d_R_PROMO_3G. i had request for port on 8th oct and on same day vodafone activted 850 plan. im not going to pay this bill. Vodafone India — MI_CAP_850_30d_R_PROMO_3G Activated Without Intimation.
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I can't give rating in negative or zero as this form dose not allow me otherwise they deserve 00/10 nothing more then this. Cheap idea to make people fool but they are the ultimate fool who don't think from customer prospective.
I'm with Vodefone from past 10 years with multiple numbers but will surly switch as soon as I get chance.