Vodafone India — Migration from post paid to prepaid | |
Complaint No.[protected] and [protected]
I have two connections from Vodafone 1) [protected] and 2) [protected]. Both were post paid connections. As I want to change connection No.[protected] from post paid to prepaid I have approached the vodafone gallery at Nerul East, Navi Mumbai. Deatils given as under:
18/8/2014 - Visited the gallery, submitted the necessary documents and paid the necessary charges.
Given me a new "Sim" and asked me to pay the pending bill and then the migration will take place.
20/8/2014 - Paid the post paid bill (Current bill -there was no arrears and I am regular in paying the bill)
21/8/2014 - Called customer care - promised to activate the new sim in 2 days and asked me to visit the Gallery
again.
23/8/2014- Visited the Gallery at Nerul and promised to resolve the issue by 25/8/2014
25/8/2014- Since the issued was not resolved, sent a mail to Vodafone Care in the evening.
26/8/2014- Reply given and promised to resolve the issue in 2 working days.
28/8/2014- Called the customer care executive, but could not get a satisfactory reply, sent a mail again.
341/8/2014- Still waiting for the activation for Sim.
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