Vodafone India — migration from postpaid to prepaid . cleared my due amount

Address:

Hyderabad, Andhra Pradesh

hi my name is joel, i cleared my postpaid bill on 9th of may 2015 @ vodafone stores, and i kept an application of migration from postpaid to pre paid. n they accepted me on 11th may 2015 n i gotta conformation msg that process will takes 48hrs i gotta service number [protected] on my mbl number. but due to vodafone systm upgradation from 13th may to 20th may. i waited till date. n i called customer care exe many times but they were saying one answer CONCERNED TEAM NEED TO SEND CONFORMATION MAIL. Its been 4dayz. my sim not yet migrated to prepaid. And itz a problm from vodafone side i havent got any appology msg. sir plz plz plz look after this. till date is been 14dayz.. plz help me out. And i spoked with excalation department i got the same responce. plz sir help me out.