[Resolved]  Vodafone India — Misbehaviour of Customer Care Executive

Address:

Kolkata, West Bengal

I wanted to de-activate my Vodafone Red 899 postpaid plan on[protected] at around 1:38 AM (my Vodafone no. is 869****546, Kolkata circle). After being unable to deactivate it, I called customer care. The representative (I can't remember his name, but I believe Vodafone calls are "recorded for quality and training purpose", as the IVR says. That Customer Care Representative told me to send me a mail on an email id. But the way he was talking, it seemed very rude and impolite to me. I told him that how much effort I had given, but he repeated mannerlessly that "his system" does not help much. When I asked, feeling insulted with his ill manners and impoliteness, how to get rid of Vodafone completely, he cut the phone. I work as an asst. Engineer in one of the leading IT MNCs of this world and I am not used to such bad manners from a customer care person. I want, if his call is at all recorded, Vodafone take the necessary step to teach that person how to behave with a customer. Or at least, not to cut a call. I am posting it on complaint cell as well as mailing it to Vodafone customer care.