[Resolved]  Vodafone India — Misleading Customers and encouraging them to opt for plans with false information

Address:

Kolkata, West Bengal

On 14.04.2014 I received a call from the number [protected] at 07:15 pm and the executive informed me that Vodafone is offering me a 3G Data Plan based on my usage. I was paying Rs. 250/month for my existing 3G Data Plan and I was getting 1GB usage against. The customer service executive informed me that the plan they are offering give 1GB free usage and after the exhaustion of 1GB usage I will get unlimited usage with a speed of 256KBPS and I will charged Rs. 299/month. When I asked him to confirm the speed he mentioned that it will be 256KBPS after my 1GB usage is exhausted. Since the speed looked fine to me and as they were offering me an unlimited plan I agreed to the offer and effective 15.04.2014 my 3G Data Plan was changed from the Rs. 250/month 3G 1GB Data Plan to the Rs. 299/month 3G 1GB Unlimited Data Plan. Today I again got a call from the same number ([protected]) at 04:57 pm and the executive named Mukhlesh introduced himself as an executive from the Verification Department. He said he wanted to provide me information about my 3G Data Plan. He then informed me that my current plan is Rs. 299/month 3G 1GB Unlimited Data Plan and the details are somewhat like this: 3G speed up to 1GB. Beyond the 1GB mark I will get unlimited free surfing only at a speed o[censored]PTO 64KBPS and all downloads will be chargeable. When I asked him whether he is sure about the speed of 64KBPS or not he said YES. Immediately I asked him to put me back to my old plan i.e. Rs. 250/month 3G 1GB Data Plan. He said he will do it and then informed me that I will charged on a Pro-Rata basis for the existing plan and I will be charged separately for the new plan. Since I was given complete MISINFORMATION I asked him to opt for the new plan I asked Mukhlesh to transfer the call to the Supervisor. I also asked him to ensure that he gets a Supervisor as every time I call and ask for a Supervisor the customer service executive tells me that "I AM SORRY THERE IS NO SUPERVISOR AVAILABLE". He put me on hold and came back and said "I AM SORRY THERE IS NO SUPERVISOR AVAILABLE". However he asked me what my complaint was and when I told him that why should I pay unnecessarily for something that has provided to me with complete misinformation he came up with the answer "SOMEHOW BY MISTAKE HE GAVE YOU THE WRONG INFORMATION". I fail to understand how a company like Vodafone can have such horrible customer service and every day it is touching a new low. The executive then even said "I WAS NOT THE ONE WHO GAVE YOU WRONG INFORMATION SO WHY ARE YOU SAYING THIS TO ME". I didn't know how to react to this. Finally I asked him whether he will be able to transfer the call to the Supervisor or not to which he said he won't be able to. I told him that I won't pay for anything extra and then disconnected. Would request the authority to look into the matter and take the strictest of actions as a company like Vodafone cannot just keep on harassing the customers like this and continue it's operations in India as if everything is absolutely fine. Sagarnil Bhaumik