Vodafone India — Mobile connection no. [protected]

Address:

Kolkata, West Bengal, 700007

My handset got lost on[protected] in kolkata. I filed a general diary at Burrabazar Police Station on the same day. GDE no. 1625. When I approached the Girish Park Vodafone store for a fresh SIM, The representatiove of Vodafone Mobile Services India, Mr. Prasanta Dutta denied the new SIM saying that yours is a company connection and hence the request is to be made on the company letterhead only. I said that I have no company connection and it is an individual connection. The application form which was filled up in 2002 had a column regarding business particulars of the applicant and the name of my Proprietory concern (not a company by any means) was mentioned in that column and since my correspondance address was that of my office and so from day one the bill is generated wherein the name of my concern is mentioned along with my name in the bill. I requested for some senior person to come forward and immediately one female representative along with two other representatives came there claiming herself to be his senior and without even checking the system just asked Mr. Prasanta about the ownership and in reply he said that the letter head is necessary. Without even checking the system she replied that whatever Mr. Prasanta is saying is correct and she asked to mention in the system that the sim cannot be issued from any vodafone store without the letterhead against this number. Later I took a written note from Mr. Prashant which he was not willing to give earlier but later he issued out of his ego suggesting me to complain in comsumer forum and that he had proper legal backup from the company which hires highly paid advocates to defend there says whatever they may be. My alternate number is [protected]