[Resolved]  Vodafone India — money deducted at its own

Address:

Kolkata, West Bengal

Activating Service on their own and deducting money I have never activated "deals pack weekly" service on my mobile. I don't even know what the hell is this. And suddenly get a message that this service is activated on my number and 35 rupees has been deducted. I was shocked. I called up customer care and after 15 minutes I finally got to talk to a representative. And he says he has no idea what service is this because it not updated on the system so call after 2 hrs then i told him plz connect me to ur senior i[censored] dont know wat is that he told senior not available and he can't do anything about it. He doesn't know, then who is supposed to know? I suppressed my anger, deactivated the service but my money was gone. As ur he said i called again after 3 hrs but now the new.one is telling that i activate the service i told him i[censored] cant do any thing please connect me to ur senior ans is same senior not available.i told him to register a complaint that i called twice and senior not available he denied i told him u r costumer care u lodge my complaint but he didnt listen me and further put me on hold and put down the call What the hell. What is this service, I have no idea. My frustration and anger is now peaking. I need an explanation over this issue from vodafone guys and also my money back. Thanks