[Resolved]  Vodafone India — Money deducted but still not refunded

Address:Surat, Gujarat, 394270

Hi this is to inform you that on 2nd august 2016 i have made one online recharge from vodafone, of Rs 500..and it was not successful but money deducted from my bank account. The very next day i called at vodafone customer care number they told me that it will return bank within 7 days..still today i didn't get the refunded amount..
On monday again i called them, they told me to give me the transaction id, and the money will be returned within 1 day ..still today no one from Vodafone customer care called me or nor my money refund..
I am giving you my details of that recharge
Mobile no : [protected]
Account ID: o[protected]
Payment Date:[protected], 21:01:38
Transaction ID: GCTR[protected]

I am really disappointed with their service. I will tell everyone about their bad response.
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Sep 26, 2016
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2016
Vodafone India Customer Care's response
Hi Deepa,

Sorry that we gave you a reason to be upset with us. Our executive will be in touch with you.

Regards,
Vodafone India
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