[Resolved]  Vodafone India — non activation and poor response

Address:

East Godavari, Andhra Pradesh

I took a new vodafone prepaid connection on 28 Nov 14 with phone no [protected] and sim no[protected]. I have submitted my adhar card as identity and address proof as per new norms. I got a call from your executive on 29 Nov 14 with phone no [protected] informing me that my connection could not be processed due to submission of only one side copy of adhar card (with address and photo) as address and identity proof. I asked him what is the difference between one side copy ( with address and photo) of adhar card and both sides of the adhar card. He informed me that it is the company policy. If it is true then I don't understand the wisdom of your decision even though you can get identity and address proof on one side of adhar copy, you are insisting for copying both sides. However I have submitted the both sides copy of adhar card on 29 Nov 14 to the dealer, and my connection was not activated till date as on 01 Dec 14 at 1430 PM. Iam afraid of your delaying tactics for activation of new connection. Iam also afraid that the relation with the vodafone is going to be sour in future with such harassment to customer. If these kind of delaying tactics had the concurrence of top level management of vodafone then I have no option other than shifting to a customer friendly network. If this has no concurrence of your management Iam afraid your lower level staff is sabotaging the penetration of market by your company. I request your interference in solving my problem and at the same time wish that you try to improve your company's reputation. Thanking You Yours Sincierly, K Kalyan [protected]