[Resolved]  Vodafone India — NOT REFUNDING INTL ROAMING PLAN CHARGES

Address:

Mumbai City, Maharashtra

Hi I had purchased an international roaming plan of Rs.1499 with a 30 days validity period. The Intl. roaming was activated on 23rd March 2015 as I was travelling abroad later that day. The billing cycle is on the 25th of each month so the amount was debited in that bill. Now during my stay abroad, I did not use Vodafone services or sim card for any communication purpose. The company debited 149 for international roaming activation charges and Rs.1499 for the plan. After I returned from my overseas trip I called up Vodafone customer care and requested them to credit the amount of Rs.1499 in my next bill. I also requested to waive off international roaming activation charges of Rs.149 which they are going to charge again in my current bill dated 25th April. I have used roaming service for just 12 days (not the 1499 plan) and requested vodafone not to charge me twice (Rs.149). I spoke to supervisor Ms.Yachana Dixit who bluntly denied of any refund for my 1499 plan which I did not use at all. I therefore wish to register my complain to help me get refund of my Rs.1499 + Rs.149 in my current bill dated 25th April 2015.