[Resolved]  Vodafone India — Number Suspended since 4 days

Address:

Pune, Maharashtra

I was a Idea user and thought of porting it to Vodafone. I did the process and my Idea sim got deactivated 5th Dec. I tried putting in vodafone sim but i got no network. Later i got to know from the vodafone agent Pankaj Dubey that i was handed wrong sim. Then i got another sim which got activated on 6th Dec evening (after 24 hours) after lot of follow and trouble. I got the network and then i called 117 for verification. My verification was done and the executive said outgoing/incoming will be activated in an hour. but within 30 mins network went off from my phone and now there is no network. I tried calling Pankaj Dubey but didnt answer his phone. then i called customer care, the executive said my number is suspended but he didnt mention the reason behind it. He said i will have to go to vodafone store. This is saturday night and vodafone store will be closed on Sunday. It has been almost 3 days without phone and you are asking me to stay one more day without phone. This is how this company welcomes new customer. On 7th Dec, I called customer care again and the executive said my number is suspended due to verification and i will have to visit vodafone store. When i told that lady to transfer it to some senior guy she kept me on transfer line for 20 minutes... On the other side the verification guy had told me that i have cleared the verification successfully and incoming/outgoing service will start in an hour. Totally Contradicting... I called Pankaj Dubey again after lot of try he finally picked up his phone... he said there is some technical issue due to which it is auto suspending numbers after verification... he said he got complaints from 2-3 more customers who are facing similar issues... Now this is 4th day ...8th Dec... As per commitment given by Pankaj Dubey my phone's network should have started at 11 AM... but still its not showing network.. I called Pankaj Dubey again and he joined Prashant on conference... Prashant said there is some techincal issue due to which my number is suspended and it will take 3 hours more ... I am writing this complaint at 12;30 PM and there is my SIM in not activated yet... Because of all these issues i have faced a major loss... it has hindered alot on my work.. How is vodafone going to compensate on this? It is already 4th day without phone and i am sure it is not going to resolve soon looking at vodafone personel's attitude... I had few on-call interviews placed but i couldnt get any ..thanks to vodafone and their service... totally frustrated ... There is no helpline number for emergency matters... one vodafone guys blaims on other or transfer to other... and this goes on and on... Customer care is totally uselesss... instead of saying "Happy to help you"... you guys should consider changing it to "sorry to help you"... My number is [protected]