Vodafone India — Payment not updated... Harrasment calls

Address:	122017
Website:	www.vodafone.in

I have written multiple e-mails and have had multiple conversations with your so called “Customer Care Representatives”.

It all started when I started getting calls for collection in the beginning of the month of November’15. I logged on to your site and it showed that my outstanding is Rs.-0.40.
I informed you guys about this and they said it is a technical issue and would be fixed in 48 hrs.

Nothing happened.

To my surprise I get another collection call on the 7th November’15. I informed them again of the concern and they said that it would be fixed in 48 hrs.

To my surprise still Nothing Happened.

Now things started getting even worse, one fine day I tried to make a call and I hear this outstanding payment message being played on my number. I called up 199 ( I don’t even feel like calling it Customer Care anymore),
Explained everything again and I was told the payment would be credited in 6 hrs and the message would be stopped in next 2 hrs.

The message was stopped but the payment still not reflecting on the site.

I still went ahead and made the payment of Rs.1200.00 using my SBI Card through your website, even at that time it was still showing the outstanding amount as Rs.-0.40.
Once I made the payment the amount started showing as Rs.-1200.40. It was 13th Nov’15 when I made the payment.

Now things started getting even worse, even after making the payment on 16th Nov’15 I again got a collection call and I told the same thing again. The said ok they would update it and would reflect in my account in 48 hrs.

Nothing Happened.This time not to my surprise anymore.

I got a message from Vodafone on 18th Nov’15 stating that your payment has been received. Phew….. I though finally it’s all over. I logged on to your website but to my surprise the payment was not updated and the amount was now showing as Rs.-898.03.

Worse was yet too happen though…. I got another collection call on 20th Nov’15 and now I was pissed of (pardon my French) but this is how feel right now.

I have also updated the snapshots of the payment that I made on your page on Facebook as well and have got comments from you guys stating we would call you but since 21st Nov’15 no one has called me regarding that.

Even today I got a call for collection in the morning and I told the same thing. I am just short o[censored]sing the cuss words because you guys have irritated the hell out of me.

I have been receiving multiple calls for the payment and now I have run out of patience. I got your e-mail address from the consumer court website as I was about to log a case, but I don’t know why I just thought of writing to you.

In my house we have five connections and if this is not sorted at the earliest I would not only file the case with consumer court but also port all the numbers out.

I am hoping against hope that something would come out of this e-mail if not well then I would have to end this almost 14 year old association with Vodafone.