| Address: | Pune, Maharashtra |
1. Lots of "interactive menus" . WE DONT GET THEM! ITS CONFUSING! For me it's ok, by digging through the menus 2-3 times, I can finally arrive at what I want, but what about people who cannot? Specifically elder citizens. These menus are not at all user friendly.
2. So much time to get person on the other side. I was made to wait for 5 minutes. What kind of a customer care, that too in India, would make its customer wait for 5 whole minutes to get to them? The last I checked, the whole point of customer care was to reduce the waiting/hold time for customers..hello?? SERVICES-101 !!
3. I think that they purposely keep that waiting. They also announce 5 minutes, 7 minutes waiting, (just so that they dont get into legal trouble?). I noticed..exactly around 5 minutesm, they picked up the phone, and a sad voice said, vodafone customer care, "happy to help you" . Happy to help you my backside!!
Basically, somebody needs to sue this company to remind it of its limits! Was this information helpful? | 
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