Vodafone India — Real Great Services - Not able to clear issues with billing and now not processing my port request for a worst reason I ever got. | |
Hi I am Tarun my mobile number is +91-[protected]. I have been using Vodafone services for 5+ years want to share my experiences with the service in last one month.
1. I have asked for a data pack which was activated with in 48 hours but this was done without providing basic GPRS mobile services.
2. I have asked how can you activate a data pack without Internet service for which I got my GPRS service activated but deactivated my mobile data pack.
3. One best feature was my mobile did not connect to either 199 service or 198 service to speak to an executive from 22/05/2015 to 07/06/2015. (reason Technical Issue)
4. Best was yet to come deactivated my GPRS services again from 08/06/2015 without any request from my end.
5. I got a bill of 2493 rupees which was supposed to be around 1000 at its maximum if the data pack and GPRS services were correctly provided.
6. Now that I want to change the network using mobile portability they are doing their best to not to allow to get out of their extra-ordinary services.
a). I paid a bill of 2650 which was 157 rupees higher then the current bill but they did not inform me that this is your outstanding amount if you clear this bill I can get rid of their services, Instead I received a call for about 6 times asking for the same reason why you want to port?
b.)I do not understand a point that why don't they update their systems, Thing is that I have waited for 72 business hours before submitting the documents to another network thinking that these people will solve the issue.
c). I was so happy listening to a customer care executive saying your request is rejected for an Idiotic reason i.e. I have thirteen rupees(13 Rs) of outstanding amount.
I just want to get rid of Vodafone services as soon as possible, I am so sorry to Vodafone, for sharing my experiences here but I am still confused how to get out of Vodafone services. Was this information helpful? | |
Vodafone India customer support has been notified about the posted complaint. | |
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