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Dear vodafone Team,
I, K.N.V.Suresh Kumar having mobile number [protected].
I had recharged my mobile with RC130 on 01/07/2015 with transaction id AP[protected].
I had done this recharge after checking the offer in mobile by dailing *121#, later i had confirmed with your retailer that i will get an amount of Rs.150/-. But at that time i got only Rs.111.04.
I didn't got the balance amount. Later I made compalint with number [protected] there is no responce from the vodafone end. and without any intimation the docket had been closed.
later i made one more complaint on 05/07/2015 with number [protected], then i got the balance amount which had deducted immediately after getting credited.
with lot of patience i made one more complaint with reference number [protected] on 09/07/2015. but till now there is no responce from your end.
while calling to customer care 199 we are unable to contact with the customer care executives.
I am writing this in very pathetic condition what i had faced with vodafone customer support and their technical team.
for getting that Rs.39/- it costs me Rs.50/- for my call charges, since i am in maharastra in roaming i called with the local vodafone number. they didn't left this amount for calling customer care even.
if this issue is not resolved by getting my amount with my call charges i am going to make case in consumer fouram.
I, K.N.V.Suresh Kumar having mobile number [protected].
I had recharged my mobile with RC130 on 01/07/2015 with transaction id AP[protected].
I had done this recharge after checking the offer in mobile by dailing *121#, later i had confirmed with your retailer that i will get an amount of Rs.150/-. But at that time i got only Rs.111.04.
I didn't got the balance amount. Later I made compalint with number [protected] there is no responce from the vodafone end. and without any intimation the docket had been closed.
later i made one more complaint on 05/07/2015 with number [protected], then i got the balance amount which had deducted immediately after getting credited.
with lot of patience i made one more complaint with reference number [protected] on 09/07/2015. but till now there is no responce from your end.
while calling to customer care 199 we are unable to contact with the customer care executives.
I am writing this in very pathetic condition what i had faced with vodafone customer support and their technical team.
for getting that Rs.39/- it costs me Rs.50/- for my call charges, since i am in maharastra in roaming i called with the local vodafone number. they didn't left this amount for calling customer care even.
if this issue is not resolved by getting my amount with my call charges i am going to make case in consumer fouram.
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thanks
Amit kumar roy
[protected]