[Resolved] Vodafone India — Refund and cancellation not done based on requested date | |||
After moving to Bangalore, i raised a request for connection cancellation on 7th March, 2014 for my number. I had Extra balance amount 425+ rupees in my account. I posted the address as well where check has to be refunded. There has been no action done and Vodafone has continued sending bills to me. Vodafone suggests that they have taken this request on 21st April. And they are suggesting new amount would be after deducting 2months bills. This is clear cheating customers of their money with processing delays. Practices like these needs to be stopped where customer loses their money. Fraudulent practices, is there someone who can help in matters like these? Was this information helpful? | |||
Dec 3, 2016 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Apr 23, 2014 Vodafone India Customer Care's response Hi anita.dhania, We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1fnTngm Regards, Vodafone. Verified Support Apr 23, 2014 Vodafone India Customer Care's response Hello Anita, We called you on the number you shared with us but were not able to reach you. One of our executives will get back to you after a while. Regards, Vodafone. Verified Support Apr 25, 2014 Vodafone India Customer Care's response Hello Anita, Please allow us 24 working hours to check your concern regarding refund of balance after deactivation. The Service Request Number for your reference is[protected]. Regards, Vodafone. Verified Support Apr 26, 2014 Vodafone India Customer Care's response Hello Anita, Please note, an amount of Rs.376.41/- (including tax) is being processed towards the tariff rental on your Vodafone number 9***2****5. The Service Request Number for your reference is [protected]. Regards, Vodafone. Comment: | |||
 1 Comment | |||
Comments
Comment seems like a half hearted try, not sure if VODAFONE is even serious about resolving issues, looks like another trick from VODAFONE to avoid resolution to issues !!!
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