[Resolved]  Vodafone India — refund of deposit amount

Address:

Hyderabad, Andhra Pradesh

I have changed the service provider in last year(2013) August or September. Now number([protected]) is with Airtel. Took this number from Vodafone 8+ years back. Changed after many complaints of network/connectivity issues. Madhapur vodafone center executives said have issued a check. I visited store many times. Every time same answer your check was returned as the address was incorrect. 4 months back one of the executives said, please wait for some time frame (i don't remember it) and i[censored] don't receive it then come back to the store. We'll provide refund in cash. I visited 15 days back again. They said issuing cash refund is against policy & the associate you spoke to left the company. They also said we see only 1 request from you. Spoke to store manager on phone as he was on leave. He said we'll get the check to our store u collect it after 10 days. We'll call u once we receive it. Today, i visited and asked its around 15 days i dint receive any call. They say we dint receive it. I might come in 2 days. I asked a representative, y dint u inform me about that when I was supposed to get a call in 10 days. He says we dint get check would have called if we had received. I asked him don't u have minimum courtesy to give me call saying there is a delay. U r informing when am here. He says if we had called u would have asked several questions on y d check isn't here yet. Therefore, v dint call. He says v cant take that risk by showing courtesy. If this is the way a customer who has 1 number still with your company and had removed 2 numbers after 8 years of relationship is treated, I doubt your existence in this country.