[Resolved]  Vodafone India — Regarding incorrect bill & charges!

Address:

Chandigarh, Punjab

Dear Sir/Ma'am, I'm Heerendra and I'm using a Vodafone post paid number ([protected]) of Delhi circle. Now the problem is when I switched my job from Delhi to Chandigarh and wanted a plan which should allow me to receive all incoming calls for free of cost. So in the same regard I called Vodafone representative on around 19th or 20th Sept 2014 and he/she suggested me a plan (I actually don't remember the name of the executed but I believe Vodafone calls are "recorded for quality and training purpose", as the IVR says), the plan details are below: 150 monthly rental Unlimited incoming calls for free of cost 100 minutes outgoing for local & STD. 100 SMS for local & STD. Rest will be 1 Rs local call and 1.5 Rs for STD call. After getting this information I was pretty happy and asked them to activate this plan. The plan got activated on 21 Sept 2014 and I was using the phone all the way I can as I assume that I've all incoming calls for free of cost. But when I saw the bill they have charged me for all incoming calls that I received and when I enquiry about the plan that I've activated on my phone, they said there is not such plan available in vodafone and you've to pay all amount, this is ridiculousm first they said ok now since when I've enquired about it, I'm getting different statements everyday from different executives about the bill & plan. One of them even said that we did not activated your 150 roaming incoming free plan, you (I) requested us for this plan. Ok if I accept their argument but it was the information that I asked to them before requesting this plan. Though I've been very patience with them and I was discussing with them regularly about this issue, but it was very horrible when they sent someone to my address for amount collection since I keep on discussing the issues in the bill. Kindly help me in this matter ASAP. Thanks, Heerendra Pratap [protected] heerendra.[protected]@gmail.com