Vodafone India — Services activated and balance deducted without being asked for

Address:	Hooghly, West Bengal, 712235
Website:	www.vodafone.in

Hello,

On 14/6/16 i woke up to surprise message from vodafone care that bollywood buzz has been activated on my phone and rs.99 has been deducted. The message read "as requested". I have never requested this service to be activated.

In the busy morning hours, i had to call up customer care and convey the issue. Though they agreed to deactivate the offer and refund my balance, but they denied taking a complain. They tried telling me stories that when we visit some sites online and pop ups get clicked it happens and all.

To this i have to say that pop up of different sites have nothing to do with my phone balance. You cannot keep my balance linked to them. If the customer needs to buy things online there are authentic ways where we have secret pins to confirm. If just a click is deducting balance is what you want to say then that is cheating. And vodafone needs to stop such cheating to customers.

This is not acceptable that, out of nothing (Not even pop ups were clicked), vodafone is activating services on their own and deducting balance. Even if its done by third parties (Whom surely vodafone is backing up), who has given them right to intervene my phone balance?

This is harassment. Please stop this!!

Else we have consumer forum to approach and lodge a legal complain, and if you are wishing for that please let us know.

Thanks and regards,

Soumodeep