[Resolved]  Vodafone India — Sim Card/Services Deactivated

Address:

Hyderabad, Andhra Pradesh

Hello Vodafone India, Current Instance: My Mobile number is +[protected] and this was activated from the territory Kolkata and this is a post paid service. Since 10th Oct 2014, services to above mentioned number are deactivated. To enquire about the same I have to visit vodafone store located in Kukatpally of hyderabad as I am in hyderabad on official trip and was surprised to hear the following responses 1) Firstly he informed that chip of the sim has wear off and so it has to be replaced for which I have to go all the way to Begumpet. Questioning him on why the same cannot be provided here, he escalated the same to his senior authorities 2) This senior incharge after looking into the system has come up with a different answer saying that the same was because of their system failure and suggested to contact Vodafone Kolkata [protected] 3) Trying to connect to the above number everytime it is directed to Vodafone WestBengal and the customer care executive on the other side suggested that it has been directed to Vodafone WestBengal and so I have to dial [protected] to reach Vodafone Kolkata after calling the same it is still redirected to Vodafone West Bengal it happened for not less than 3 times. 4)Not knowing what to do after your helpless Vodafone outlets and faulty service lines, I have to rely on Emails. In about ten emails they are still suggesting to visit a nearest vodafone store who are helpless. Service on this particular number is deactivated without my involvement and some technical reasons of yours and so it is affecting my regular work without which it cannot be performed. I have been using this particular service for about 3.5 yrs and never had a due pending from my side. This is not at all professional with Vodafone India and because of which I am incurring loss which is a sum of 10000 Rupees per day. So, I wish to take a legal action if no appropriate action is taken immediately on this.