Vodafone India — Unable to access internet from Vodafone Number and was ABUSED by customer care agent when followed up with the complaint.

Address:

Chennai, Tamil Nadu

This is Sinclair Fernandez. My father's number is [protected] (Chennai) and the phone used is Nokia lumia 510. I had recharged for rs. 249 (data pack 1.25gb - 3G) on 23rd but I was not able to access the internet. The message "you may have lost your mobile data connection" appears on the internet explorer screen. Please take note that I had tried this sim on two other phones and im not able to access the internet. However if I place another person's simcard in the nokia lumia 510, the internet works fine. I had been with the vodafone customer care since 23rd night but they are not able to sort this issue. They insist that I download setting for the mobile and that had been their constant reply when that doesnt seem to work. Kindly understand that downloading some settings is not the problem as other simcards of vodafone and other service providers work fine. Mover over, I spent Rs. 100 and got a replacement sim card on 24th to be sure that nothing is wrong from my side. Even getting a replacement sim was useless. Night of 26 may 2015, I tried calling Vodafone customer care help line "199" from [protected] but every time I press 9 to speak to a customer care agent, it does not go thru instead the IVR starts to play from the beginning. Hence, I used another mobile to contact your customer care help line "199" from [protected] at 10:20 pm on 26th May 2015 (yesterday). When I got to a customer care agent and I told him the issue i was having he became "VERY ABUSIVE". He said his name was Elango (may be false name) on May 25, 2015 7:45:26 AM I sent an email to vodafonecare.[protected]@vodafone.com. on May 27, 2015 9:07 AM Mr. Rajaminu (Vodafone Care agent) replied with interaction number [protected] I had spent Rs. 349 to use the internet on mobile number [protected] and after visiting the Vodafone store in Chrompet, Chennai, got a replacement simcard, called the call center for almost 10 times. i still am unable to access the internet on that number and when I ask the customer care agent for an update on the status i get ABUSED.