[Resolved] Vodafone India — Unauthorized charges in my account

farooql

from Chandigarh, Chandigarh

Address:

Chennai, Tamil Nadu

In my Septemberr month bill (20.09.14 to 19.10.14) vodafone deducted Rs.100 for downloading something called myplex_ap_100. I am 100% sure I did not download any such crap. I contacted vodadone via online chat and the reps continued to blame me saying that I downloaded it and that is why I was charged. I told them I did not but they did not listen. I even asked the procedure to cancel my subscription with them but they did not reply. I am very very upset with vodafone. Similar thing happened couple of months back when they charged for some downloads and when I contacted them they never responded back. I want vodafone to immediately fix this download charges issue and refund me or else cancel my subscription. I will look out for some other providers.

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Aug 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

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Comments

farooql

from Chandigarh, Chandigarh

nobody from vodafone contacted me about this unauthorized charge. very poor service and this is happening for the third time. if you cannot refund this amount, at least cancel my internet subscription.

farooql

from Chandigarh, Chandigarh

Again in this month bill (20.10.14 to 19.11.14) vodafone has charged me Rs.30 for downloading something called mobilart_valuepack. I did not download this and not sure why this is happening again and again. VODAFONE has to stop doing this. They cannot do this without my consent. Even after many customers complaining about such unauthorized charges, Vodafone has not taken any action. This is terrible service!! I want this charge (Rs.30) to be immediately refunded along with last month's Rs.100 unauthorized charge. I want vodafone to address this issue immediately.