[Resolved]  Vodafone India — unnecessary deduction in prepaid account

Address:Ahmedabad, Gujarat

There was a deduction of rs. 30 in my prepaid account yesterday . The deduction was against some download from the below site http://v.hello1.in/web/voda/result? CGStatus=Success&source=ctc&CGStatusCode=5000&CGStatusText=OneTimePu... this site opens directly whenever i open the internet browser n i haVe never requested any download from this site then how come i hv beeN charged For It? When i had called up the call centre i received a very cold response from The exeCutivE... this is d worst ever service i have received frM vodafone... Kindly cancel dis pack n refund me the deduction asap.
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Jan 10, 2017
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2014
Vodafone India Customer Care's response
Hi shrutianand,
We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1y7ML18
Regards, Vodafone
Complaint comments 

Comments

How much time does it take to resolve dis matter.?
There has been no response frm vodafone for dis matter...
such bad customer service
I am using 3g data plan and I am suffering from fake charge reducing my balance from last 2 months and when I call customer care they said that I have downloaded some data which I never downloaded.
They reduce my balance continuously from last 2 months in the name of fake downland’s and DNLD-HELLO1-VD-5-HELLO1 SOME
please solve my problem
My contact no is [protected]
I am using 3g data plan and I am suffering from fake charge reducing my balance from last 2 months and when I call customer care they said that I have downloaded some data which I never downloaded.
They reduce my balance continuously from last 2 months in the name of fake downland’s and DNLD-HELLO1-VD-5-HELLO1 SOME
please solve my problem
My contact no is [protected]

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