Vodafone India — Useless Executives -Failed to activate International roaming

All your customer executives are useless, for a corporate card I need international roaming activated & they couldn’t do it for me. Following are the people I spoke to Harsha is the most annoying person I spoke to & his supervisor is probably busy somewhere wasting time rather than taking customer care. Then was your executives from webchat Sonia, Samir & Govind all have different versions of explanation but neither of them could resolve my issue. When I raised request with Samir I was assured the activation would be done in 30 mins but it didn’t happen so, following is my chat record with Samir. Request no: [protected] {Samir}Good Evening! I am Samir. How may I help you? {Monika}Hi {Samir}Hello! How may I assist you? {Monika}Could u help me activating international roaming {Monika}?? {Samir}Sure! I’ll help you with this {Samir}Are you inquiring for the same number: [protected]? {Monika}ok can u activate the 149 full international roaming pack {Monika}yes that's the same my number {Samir}I will take a minute to check this information {Monika}ok {Samir}Where are you travelling {Monika}Hungary {Samir}What will be the duration of travelling ? {Monika}60 days {Monika}or more {Samir} Do you want only Incoming call facility or Incoming & outgoing both? {Monika}both {Samir}OKay MA'am, {Samir}If you wish I can place a reqeust for activation of service {Samir}Rs, 149 is the monthly charges {Monika}how much time will it take for activation? {Samir}It take at least 30 minute foir activation {Samir}*for {Monika}goood {Samir}Rs, 149 is the rental per month for service {Samir}The call charges depends upon the country {Monika}ok {Samir}You can check through SMS ROAM<space>Country Name to 111 < toll free> {Monika}ok {Monika}can u activate {Monika}now? {Samir}Shall I place a reqeust for activation of service ? {Samir}Sure, {Monika}yes please {Monika}max 30 mins {Monika}right? {Samir}Yes Ma'am, {Monika}will I get a confirmation message {Samir}Sure, you will get get confirmation through SMS or Email {Monika}good {Monika}please do it immediately {Samir}Sure, {Monika}can I leave the chat now? {Samir}Reqeust number is, [protected] {Monika}ok {Samir}The service will gte activated within 30 minutes {Monika}great {Monika}how can I track the status of this request number if I have to? {Samir}Sure, {Samir}Ma'am, once you login into your My Vodafone account, click on my account. Under Help & support option you will get Complaint & request status {Monika}ok {Samir}All right Ma'am, {Monika}good {Monika}do u need any more details? {Monika}or I can leave the chat ? {Samir}Is there anything else that I can help you with? {Monika}no this was all I needed {Monika}thank you so much {Samir}Thank you for contacting Vodafone Web-Chat. Have a wonderful day! Then later on I came to know from Govind that the request raised by Samir is already closed. So he raised a new request [protected] saying it will get activated by 17th March but I am travelling on 15th March. Your website says it takes 2hrs to update then why am I supposed to wait till 17th March? Then I spoke to Mr Harsha I have never spoken to someone as stupid & rude as he is, he talks to me like I owe him money, according to him I should pay 3000Rs. as deposit but the other executives have already told me I do not need to pay deposit because it’s an old number …..then after keeping me on hold he tells me you do not need to pay any money . Then he kept talking rude & when asked to transfer my call to his supervisor his reply was he is not available . Escalation number raised by him[protected] Then the person doesn’t know what date is it today . What does a customer has to do to get one services activated is this is how things work at your company ??? I regret having a Vodafone connection . I would recommend my organization to discontinue the services & my discourage my colleagues as well to not use Vodafone if this is what it takes for a person to get one simple activation done 3 requests have been raised. Get me my international roaming activated you need deposit I am ready to pay but I want it activated by 15th March .